Chromecast is connected to wifi yet doesnt show on phone

[arod1]

My chromecast is currently casting yet when I go to the google home app, which I use as a remote and it usually works, it says “make sure you’re connected to the same wifi” when both devices are. I’ve turned my data off so it’s just connected to wifi and it still can’t find it. When I go to cast from a different app, it appears as an option but if I select it, it loads for a minute and says unable to connect. 

[JenniferV]

Hello arod1,

Thanks for reaching out. Let's sort this out.

A few questions: what's the LED status on your Chromecast? What's the make and model of the phone you're using? Please reboot your Chromecast, Wi-Fi router, and mobile phone. Using a different mobile device might also help.

Thanks,

Jennifer

[lakins]

Hello,

I have this same issue and found this thread while searching for a solution. I have followed all possible fixes I can find by researching already. I have reset my phone, the chromecast and router multiple times. Also, I have tried another phone. I have a Galaxy s21 and I tried a friend who has the newest iPhone as well. I've had this Chromecast for years now and use it almost daily. It has been hooked to this wifi for a while and it just randomly stopped working about 2 weeks ago. The Chromecast is connected to the wifi (same wifi on phones as it's our only) because the Google screen is displaying. I walked through the steps to set up and reconnect after resetting everything multiple times and it still gives the error message stated above by the other user. Please let me know if someone can help! Thank you! 

[JenniferV]

Hi there,

lakins, I'm sorry to hear that you're also experiencing the same issue but, thanks for doing some steps beforehand — I appreciate it! 

Which Chromecast device do you have? What's the cast firmware version of your Chromecast? Could you try to connect your Chromecast to a mobile hotspot so we can isolate the issue?

By the way, thanks for lending a hand, Jeran and Muddi!

Best,

Jennifer

[JenniferV]

Hey there,

It's us again. How's it going? Did you manage to get your device working?

Regards,

Jennifer

[Jeran]

Thank you for helping out on this thread, JenniferV!

Hey there arod1,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[Muddi]

Hey arod1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi

[Jeran]

Hey arod1,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran