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Chromecast keeps buffering

Zzjan
Community Member

My new Chromecast keeps buffering. Restarting chromecast will fix the issues but the next day or even in few hours when I turn it back on it is buffering again. It again gets fixed when I restart the chromecast

I updated my router, restarted it but that did not help

I have chromecast 3rd gen on my other tv and never had these issues

Any idea?

thank you!

11 REPLIES 11

MagicAndre1981
Product Expert Alumni
Product Expert Alumni

When did the issue started? Last week atfer the April 2023 Update? Do you have the same issue like this user?

If yes, send feedback to Google:

Send feedback about Google TV - Google TV Help

 

I had this issue before the update. And no, it is different that the other user. It is the same with all the apps. It buffers but it will load in few seconds. and then again in 30sec-1minute, the video stops again for few seconds. When I restart the chromecast there is no buffereing and everything runs fine. It just seem weird I had to restart the chromecast every day, sometime twice a day

Arandora1
Community Member

I had this issue before the April 2023 update (didn't know there was one until this topic!) and had tried the various remedies with no success until I came across one which suggested buying and installing an HDMI extender. This took the Chromecast dongle from the TV to the end of the HDMI cable just under 1 metre away from my TV. There was an immediate improvement with no buffering/spinning - until last weekend 15/16 April when it started again.  I went back to this article and followed the suggestion of Power Cycling which so far has stopped the dreaded problem. I hope this may help you too.

Kimy
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help, @MagicAndre1981 and @Arandora1.

 

@Zzjan, thank you for the details. Could you try to connect to a mobile hotspot? Let me know how it goes.

 

Thanks,

Kimy

Kimy
Community Specialist
Community Specialist

Hi Zzjan,

 

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

 

Regards,

Kimy

Arandora1
Community Member

Just as a PS to my earlier post, since using an HDMI extender lead I've had no buffering at all.  At £7.99 a great cost effective solution. 👍

Zzjan
Community Member

Thanks Kimy. I will try the extender and I will get in touch if it does not fix the issue.

Kimy
Community Specialist
Community Specialist

Hello there,

 

Thanks for updating me. Let me know how it goes.

 

Best,

Kimy

Kimy
Community Specialist
Community Specialist

Hi Zzjan,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions.

 

Thanks,

Kimy

Princesss
Community Specialist
Community Specialist

Hello Zzjan,

 

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Best,

Princess

Zzjan
Community Member

Thanks Arandora

I have ordered the extender, should arrive in couple of days! hopefully it will fix the isssue!
I will let you all know. 
Thanks again