Chromecast remote buttons

[Sarah13]

I recently had an issue with the remote that came with the chromecast where the only buttons that would work was mute and volume buttons so I decided to replace the remote and now i have the new one it worked great for a week and now im having the same issue.. can anyone help me figure out what is going on.. 2 different remotes with the same issue 

[Kimy]

Hi Sarah13,

Thanks for posting here in the Google Nest Community. Try this workaround and let me know how it goes:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Proceed with the pairing process.
• If it persists, factory reset the remote. Then proceed with pairing.
• Last resort, try a factory reset, then re-setup.
• These steps are applicable to both remotes.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy