Chromecast setup through Home app doesn't work, infinite loop

[KAC]

Hello. I have a Chromecast that is plugged into the HDMI as well as a USB port. It shows the welcome screen on the TV along with a ChromecastXXXX number. It tells me to open the Home app on my phone.

For what it's worth, I use the Home app often for our two thermostat devices and two other Chromecasts in our home.

When I go into the Home app for this device, I click the plus sign and add a new device. It says searching for devices, says it's connected, asks me what type of device I want to set up, I choose Chromecast, and then it sends me in a constant loop over and loop again. Nothing ever gets set up. Really frustrating.

5203102ZVRX0

Model: H2G2-42

FCC ID: A4RH2G2-2A

Also I'm not 100% this is the first generation, I was just required to select one above.

[robrTdot]

I’m at the same point as you @KAC  Hope someone tosses us a solution.

[JenniferV]

Hi KAC,

Awesome — glad to hear! Do you still have other questions and concerns?

@robrTdot, have you also tried the suggested steps? If yes, how was it? Feel free to let me know if you still need help.

Best.

Jennifer

[JenniferV · Accepted solution]

Hi folks,

Thanks for reaching out and sorry to hear that you are having an issue setting up your Chromecast devices. Let's sort this out.

Quick questions — what's the LED light status in your Chromecast (solid or flashing white)? What's the distance between the router and the Chromecast device? Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

For additional steps, please visit this support website article and let me know how it goes. 

Thanks,

Jennifer

[KAC]

Thank you! Yes, connecting to the Chromecast as the WiFi indeed did the trick. It set up in the Home app almost instantly.

Thanks!

[JenniferV]

Hey there,

It's me again. I don't want to be a nudge but I'd like to check if you still need help with your Chromecast? Let me know if there's anything else. 

Regards,

Jennifer

[robrTdot]

I followed the advice you gave the other user, and was successful getting access.

Thanks!  Rob

[JenniferV]

Hey robrTdot,

That’s cool! Since the issue is now resolved and there's no more other questions and concerns, I’ll go ahead and lock this thread.

Should you need help in the future, you know where to find us. Have a good one!

Best,

Jennifer