cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Googlle TV Streamer blinking out

MRMILLER13
Community Member

a week ago

My Google tv streamer has worked good for about 6 months with limited usage.   For the last month, as soon as watching apps as Netflix, the video will pop out and go back to my home screen.  I've verified it have the most updated software, restarted, the device, have over 20 gig of storage,,.  Not sure what else I can do to use it as intended.   Anyone else having these issues?  Fixes?

0 Kudos
1 REPLY 1

JuanCH
Community Specialist
Community Specialist

Thursday

Hi MRMILLER13,

 

Thanks for reaching out to the community! I'm sorry to hear that your Google TV Streamer (4K) is crashing when you watch content from apps like Netflix. I can imagine how frustrating that can be, and I appreciate all the steps you've already taken to troubleshoot this issue. I'd be glad to help!

An app crashing on the Google TV Streamer (4K) can be related to several factors, such as an outdated app, too many background apps, or an issue with the app itself.

Let's begin troubleshooting this issue by checking if your streaming apps are updated.

Here are the steps to do so:

  1. Using the search bar, find Google Play Store.

  2. When Google Play opens, select your profile picture or initial in the top right corner.
  3. Select "Manage apps and games."
  4. Tap "Updates."
  5. Update all your streaming apps. 

Please keep me updated.

 

Regards,
Juan

0 Kudos