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I cant cast from my new device to the Chromecast (1st gen I think?) Never had a problem with old one

abellaj
Community Specialist
Community Specialist

‎08-30-2021 01:39 PM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:janet parkes

Trying to cast from new device. Never had to use Google Home before but have also tried that and it won't work.

Rebooted device etc and this hasn't helped. 
Can't understand why it worked perfectly before but not now?
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abellaj
Community Specialist
Community Specialist

‎08-30-2021 01:39 PM

Hello, Welcome to the Chromecast user help community.
 
Try each of the following before moving on to the next:
  • Black TV screen? Press the Source or Input button your TV remote to select the HDMI port your Chromecast device is plugged into.
  • If you are enrolled in the Google Play Beta Program, Un-enroll, uninstall Google Home, and re-install the public version. 
  • Try Chromecast on the SAME 2.4 (Chromecast 1st gen requirement) Ghz frequency wifi router band as your Android devices
  • Is your Android device on current Minimum system requirement?
  • Check to see if all of your installed apps on Google Play automatically update at https://support.google.com/googleplay/answer/113412?hl=en
  • Is your Android operating system updated? Open Android Settings > System (or About Phone) > Advanced > System Update > Check for update. If device updates, restart phone when update is complete.
  • Make sure you power the Chromecast device with the provided power supply into an open electrical outlet, not using a USB input on your TV or other device.
  • Check your Android Wifi settings using this Nexus Help page.
  • Please try 5 common troubleshooting steps to resolve connectivity issues with your Chromecast.
  • Your Android device and Chromecast device should be within ~15 feet (4 meters) of each other. Your Chromecast device should be ~15 feet (4 meters) away from your router, or less.
  • Make sure your Chromecast device is plugged into a TV (not a projector or monitor) HDMI input that is not labeled as ARC or DVI per TV user manual or labeled on TV chassis.
  • Unfortunately, any dongles, adapters and devices between Chromecast device and the TV are unsupported so your use may vary.
  • Unplug your Router and Chromecast from electrical wall outlets for 5 minutes, and turn your Android device OFF/ON
  • Conduct a factory data reset on your Chromecast device.
  • See original post by Google employee about other settings.

If no resolve
Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?
 
From: James M.
(Platinum Product Expert)
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