Mirroring stops working

[Toffeeman79]

For some reason, my phone is unable to mirror it's content onto my TV via the Chromecast. I've reset the router and the Chromebook stick, but neither has made a difference. Anyone have any suggestions what to try next please? Cheers.

[Mccc]

Same here, just today click bug was fixed, it seems related

[Toffeeman79]

Cheers for the reply, where's the 'bug button' to click please? 

[virnab]

Hi Toffeeman79,

Thanks for reaching out to our community.

I’m sorry to hear that your phone is unable to mirror its content onto your TV via the Chromecast. Thank you for letting us know the troubleshooting steps you’ve tried to resolve the inconvenience so we can provide you alternatives to resolve it. No worries, help is here.

Before I start providing assistance, I have a few questions for you:

• Can you please tell me the model of your Google Chromecast device?

• Can you confirm if you are using an Android or iPhone device to control your Chromecast?
• Is your Chromecast device connected to the same WiFi network as your mobile device?
• Is the Chromecast firmware updated?

• Could you please describe how you reset the Chromecast device?
• After resetting your Chromecast device, did you get any error messages?
• Can you see your Chromecast title in the Google Home app?
• How far from the router is your Chromecast device?
• Could you please double-check if your Chromecast with Google TV is connected to a WiFi network on the 2.4 GHz or 5 GHz band?
• Could you kindly check for wireless interference near the Chromecast with Google TV 4K, such as walls and floors, WiFi-enabled devices, other electronics, cordless phones, baby monitors, mirrors, radios, microwaves, Bluetooth devices, and wireless video equipment?

In the meantime, I can recommend you try the next troubleshooting steps:

1. Remove and reinstall the Google Home app from your mobile device:

• You can refer to this article if you are using an Android device: How to update the Play Store & apps on Android

• You can refer to this article if you are using an iOS: How to manually update apps on your Apple device

2. If the issue persists, please reboot your mobile device.

Thanks for your kind answer. I will be looking forward to your reply.

Best regards,

Virna