My phone doesn't see my the chromecast

[Karine36000]

Hi,

I need some help please ! (Sorry for my english in advance I'm French)

I have a chromecast 3rd gen since a year and everything was fine. But, since a few days, I can't cast my phone or tablet's screen anymore. And the device don't appear in google home anymore. I try to reboot and sync the device but same result. I can't cast my screen. Does some one had this problem ? And can help me ?

Thank in advance !

[David_K]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router if possible.
2. Turn on Wi-Fi and Bluetooth on your phone or tablet, if not already turned on.
3. Turn off mobile/cellular data.
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
5. Reboot Chromecast by removing the power cable, then reconnect it.
6. Reboot your phone or tablet.
7. Make sure you're using the latest version of the apps you want to cast from, by checking your app store for any updates.
8. Restart those apps.
• Android: Swipe up from the bottom, hold, then let go. Swipe up on the app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the app. On older devices with a home button, double-click the Home button, then swipe up on the app.
9. Turn Wi-Fi off and on again on your phone or tablet.
10. Reopen the app(s) you want to cast from.

If none of the steps above help, factory reset your Chromecast and do setup again. Once setup, try casting from those app(s) again.

[Jeran]

Thank you for helping out on this thread, David!

Hey there Karine36000,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[LovelyM]

Hello Karine36000, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers, 
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Thanks,

Dan