No longer able to add devices to Chomecast Remote (Chromecast with Google TV)

[iketricktor]

I was having issues with my Chromecast giving no signal to my Sony TV even though it was on. I contacted Google and they said my device was out of warranty and that I needed to buy a new one, so I did. This new device was having the same issues, so it got warrantied.

I am now on my third Chromecast and now I can't add my TV as a device for the Chromecast remote to control. When I go to settings --> remotes and accessories --> set up remote buttons --> add a device, I get to the screen where it's looking for the brand of the TV and I get an error saying "something went wrong". No matter how many times I select try again, it gives me the same error. I have two different remotes paired to the same Chromecast and they're both giving me that error. 

I have tried a factory reset along with clearing the data in the "Android TV Infrared Service" app and neither has worked.

This was not an issue with the previous Chromecast. What can I do to fix this? I really don't want to get stuck in the cycle of continuously getting warranty replacements and having to start all over.

[Wickedmundi]

Can confirm this as well. Take the time to go through the manual setup, via remote, upon initial setup and you can then select the TV brand and configure the remote, through this process. 👏
Kicking myself for sticking with chromecast when there are so many other options. 

[Fmesirard]

That worked for me, i will try to stop  system updates too

[911carbrochief]

This worked for me too, thank you!

[LeonR67]

Thank you Icemage99 this worked for me.

[MrcKck87]

Got the same problem here. Bought it like 2 days ago. When I press add device. TV it just jumps back to the main menu. Did a reset. Now using CEC but it only works for turning on and off of the tv. So it would be nice if I could just use one remote. So please fix this.

[fpkwasek]

Got the same problem here. The system and remote is up to date. Please fix it

[DnnyKlnr]

Same here on a brand new chromecast with google tv (latest update as of 26th feb). I have a LG tv and when selecting add device> TV, it very briefly shows the 'loading' circle thing before jumping straight back to the set up remote buttons menu. Doesn't say anything no error messages or nothing it just acts like I'm pressing the back button. 

My TV 100% supports this function as I can control my tv volume/input etc with a ps5 media remote. But chromecast doesn't seem to want to let me add my tv 

[MrcKck87]

Keep posting people! Then they should get this fixed!

[-Bella-]

I’ve got exactly the same issue with a brand new chromecast/Google device… BUT it’s now 2 full months since your posts and there’s obviously still no fix!!!  So **bleep** frustrating 😩

[Icemage99]

So I found a semi-work around. I did a factory reset through the settings page -> system page. This brought it back to before any software updates. In this UI you can actually setup your remote *prior* to setting up the google TV itself. My remote now controls my sound bar and my TV after going through the manual setup.

I’m going to hold off on doing any more system updates for awhile now until they come up with a fix.

[kspetz]

This work-around solved my problem also. When I used the option to configure from Google Home in the cellphone it found and configured the remote-buttons automagicly. I guess I used the manual setup-option originally but am not sure. Maybe this problem only manifests in manual setup? Only thing i did afterwards was to use IR for power-off button since the LG implementation of CEC is peculiar. Now the remote behaves exactly the way I want it to. 

[Ameno]

I have this same issue. It just goes back to the previous menu after I want to add the TV as a device for the remote control buttons. Please fix this 

[BrokenChromeCas]

Got the exact same issue as everyone else. There's no error message or anything the list of available TV's doesn't come up and actually nothing happens. 

[Samfo]

Same issue as most, I press Add device > TV and it takes me straight back to the set up remote buttons page.

[Michel84]

I experience the same problem as the other users and have an LG TV as well.

[Fededs]

Come on guys, really? I just got my new one and same issue.

This sucks.

[RoccoJ]

Same here.

[banderson1311]

Having the same problem as everyone else here.

[RoccoJ]

I have solved my issue: turn on the tv and the Chromecast. Then I did a factory reset by holding the small button on the backside of the Chromecast until the yellow blinking light becomes steady white again. After that install your Chromecast by using the Google Nest app on your phone or device. During the install process I got to setup the remote again, correctly this time. In my case this resolved the problem. Hope this will help you guys as well.

[TylerHobo]

This worked for me!

[Gdeggs]

Same issue here! Tried everything everyone else has....

[CapaxInfinity]

Another with the same issue. Purchased last week and both apparently on the most recent software. No error screen, it just jumps immediately back to the previous screen when you select , 'TV/Soundbar/AV Receiver'

[wow-man24]

when i had moved i got a google tv hd for my 2013 tv and it got there the set up buttons and recently moved again and during moving the crome got damaged but the 4k since it was a little more powerful and won’t lag as much and i get get to button set up- select tv and it goes right back to set up tv 

[Clifff]

I'm also having the same issue. I got a brand new Chromecast, when I add tv, It just reverts to the previous screen and nothing happens. 

[Hagge]

Bought mycket 4k version today and havet the same issue

[themawchine]

I bought 2 Chromecast 4k today and neither can set up the remote buttons. The HD I already had is still able to control the TV.

[martenolsson83]

Same issue here 😞

[iRdMoose]

I just purchased my Chromecast to replace a device bricked by another manufacturer. I've been having this issue getting IR controls to work as well. The CEC controls for volume act weird with my AVR and when I try to turn it up or down a single notch, it'll jump 5 to 10 notches, other times it'll only move a single notch. I was hoping to switch to IR to alleviate this since my TV's radio-based remote and AVR's IR remote do not do this. However, I can't switch because the "Add a device" simply crashes after selecting "TV", "Sound bar", or "AVR" without displaying any additional menus.

This is a brand new Chromecast, updated straight out of the box to the latest firmware, and I have another Chromecast coming later today to replace my bricked bedroom media streamer. I'll update this post later with the results from the new Chromecast.

Edit - I just installed my second chromecast and it's exhibiting the same behavior when I try to program the IR remote. I see a small loading spinner for a fraction of a second and then it does nothing. It's very frustrating because my bedroom unit doesn't allow volume control over CEC. All firmwares are updated and this was a brand new unit that I just set up.

[Chorrell]

Same issue here. Need a fix…

[admswierszczkow]

The same issue for me.

[Mm1983]

Exact same issue here. Please fix this.

[scose]

I have connected my CCwGTV 4K to another TV with external amp and because of this bug I can't change the IR setup and changing the volume via CEC is just super slow and sometimes doesn't work at all. Very annoying, please fix this

[Centrovoy]

Any update?

[Dylan6880]

Crazy this issue has existed so long. Just got a new Chromecast ahead of getting a new TV (FHD -> 4K) and thought I'd take care of the setup beforehand and wrap up the old one for now. Oh well, I'll factory reset and wait to set up again til I get the new TV that has CEC anyways.

[TylerHobo]

Exact same issue. Even tried another Voice Remote so I know it’s not a hardware issue. Please resolve! 

[TylerHobo]

Ahhhh! Factory reset and MANUAL SETUP solved this problem for me. 

[themawchine]

Even though both of mine were brand new I still had to factory reset and set it up a second time in order for the remote to work. I would have thought that brand new would be factory reset.

[admswierszczkow]

Factory reset helped for me.

[ewkeks]

I got the same issue as everyone else...

[iRdMoose]

Running through the factory reset on both of my Chromecasts solved the issue and allowed the IR settings app to run. However, one of them got stuck during the factory reset on pairing the remote and it took a few tries of unplugging power and plugging it back in to get it to continue and complete the setup.