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No longer connected to my TV. Netflix and youtube are but for some reason chromecast will not

katie
Community Member
3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Katie,

 

I'm really sorry about the late response, thank you for being patient! Did you end up getting that Chromecast re-connected to your TV? If not, I'd be happy to help you out! I'll just need to ask you some questions to better understand how to help:

  • What kind of Chromecast model do you have?
  • When did the issue start happening?
  • Do you meet the Chromecast requirements?

I would recommend you check out this article on common Chromecast connection issues, as the steps in there solve a lot of the most frequent issues.

 

Let me know if that fixed the issue or not, I look forward to your response!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there Katie,

 

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

 

Just checking up,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there!

 

We haven't heard back from Katie, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

Have a good one!

 

Best regards,

Jeran