No sound Chromecast

[maeveyj]

Hello, 

My Chromecast sound has suddenly stopped working - since powering back up today. It is approximately 7months old. 

I've reviewed various forums - tried checking sound source (fine and working on normal TV), reboot, unplugging and plugging back in after 5mins, factory reset, changing the hdmi port and changing the power cable. None of these have worked. I have done nothing differently from normal power down - sound was working yesterday as normal. 

Please can anyone advise? Thank you. 

[ovidioj]

Hello @maeveyj,

Thank you for posting in the community.

I understand how frustrating it can be when your Chromecast suddenly loses sound, especially after it was working perfectly fine yesterday.

I appreciate you taking the initiative to troubleshoot the issue by reviewing forums and trying various solutions like checking the sound source, restarting the device, and changing cables and ports. It's great that you've already taken these steps!

Unfortunately, the troubleshooting steps you tried did not resolve the issue; it's possible the Chromecast hardware itself might be experiencing a problem. Since your Chromecast is still under warranty (7 months old), we can definitely help you explore further options. So I would like you to fill out this form with the information required, and one of our specialists will contact you as soon as possible. 

Please let me know if you have any other questions. 

Regards, 

Jorge.