PC automatically connects to Philips TV with build-in chromecast with any browser

[TimSmit]

I have this issue that I cannot seem to find any information about or get fixed myself... I hope I am in the right place to maybe get some answers. 

We have a Philips TV with AndroidTV software and a build-in chromecast. Now whenever I try to cast to my own Chromecast with GoogleTV (4K) in my room it says I am already connected to the Philips TV downstairs but nothing is actually showing on the PhilipsTV it just says I am connected already... so I tell it to stop casting right? When I do this the Philips TV goes to the homepage of Google TV (or Android TV I guess) and my PC is disconnected. But whenever I close that little pop-up screen where you choose to what device you want to cast it tells me again I am connected to the Philips TV even though I just told it to stop casting.... same thing happens in the Google Home app on my phone

I have already tried to factory reset the TV, deleted and reinstalled all browsers on my PC, deleted/disabled the Chromecast build-in app on the TV but nothing seems to solve this?? when the TV is off it obviously doesn't happen because it can't find the Chromecast build-in app ofcourse but it also doesn't automatically connect to a different device so it only happens with that Philips TV when it is on.

[DeboraJ]

Hi @TimSmit

Thanks for reaching out to the Community! I understand that you were having some inconveniences trying to cast from your Chromecast with GoogleTV (4K). I understand that those inconveniences could be frustrating but don’t worry! Let me help you with that! 

Before we continue I need to know some information just to provide you with more accurate steps: 

• What Operating System (OS) do you use?
• Have you successfully installed the streaming device before casting?
• Did this previously work or did the issue begin recently?
• How many tv’s do you have?
• When you are trying to cast, are you selecting the Chromecast or the one that is built in the TV?
• Did you try to use a different device to cast?
• What type of platform or content are you trying to cast? 

Once you have this information I can assist you further! 

Best Regards,

Debora

[TimSmit]

Hi, 

• My PC runs on Windows 11 and the TV on Android.
• Everything is installed correctly as far as I am aware (I even reinstalled them multiple times)
• I am pretty sure this issues started happening recently. Possibly after a new motherboard install for the Philips TV.
• in the whole house? 5. but most of them are too old to have any casting capabilities.
• whenever I am going to cast something, the built in Chromecast is already selected/connected even though I have not selected it.
• yes it happens with any device and any browser (OperaGX, Chrome, Edge) and also with the Google Home app on my phone.
• usually Youtube but it happens with any platform and even with screen casting.

also to clear up some more. It is not broadcasting anything all the time but it is saying I am connected at all times for some reason

[DeboraJ]

Hi @TimSmit

Thank you for the information provided! I've researched your case and found some troubleshooting steps. First, let me explain the rationale behind this process.

When using two different Chromecast devices, such as a built-in Chromecast and a Chromecast with Google TV 4K, as in your situation, interference can occur. To rule out this possibility, we will attempt to connect your TV to a guest network. Here are the steps:

• Open the Google Home app.
• Tap Favorites > Wi-Fi > Network settings > Guest Network.
• Turn on Guest network.
• Enter a network name and password for your guests to use. (A password is required for Guest networks.)
• Choose a name and password that are different from your main Wi-Fi network.
• Under “Shared devices,” select any devices you would like your guests to be able to use.
• Tap Save.

After completing these steps, please connect your TV to the Guest network and attempt to cast as usual. Please let me know the results.

Best regards,

Debora 

[TimSmit]

Hi @DeboraJ 

Sorry for not clarifying this but I assume you think I use a Google router for my wifi? I am not and the only devices I have from Google are the Chromecast 4K and the TV with a built-in Chromecast. We do have a guest network setup on our router though so I connected the TV to that network and it stopped connecting but this is only because all my other devices I am trying to connect from are connected to the main network. 

I did try something else though.  I had found a beta version (from 29th of january) of the Chromecast built-in application for the AndroidTV and installed that and see if it changed something and it sort of? did... I installed this beta version and it seemed to have worked. My PC wasn't automatically connecting to the TV anymore and in the Google Home app on my phone neither. So happy me... well not for long because a couple minutes passed and out of nowhere it started to connect again without me selecting anything....

I am getting confused here...

Kind regards,

Tim

[DeboraJ]

Hi @TimSmit 

Thanks for reaching out to the community! I'm sorry you're going through this situation; this is not the experience we want to provide. But don't worry! Let me help you with this problem.

To receive further assistance, please fill out this form with all the necessary information, such as the thread title or link and your username in the community. Once you've completed the form, please let me know. Someone from my team will contact you shortly to help.

Please let me know if you have any other questions or inquiries! Also, please let me know once you fill out the form.

Best Regards, 

Debora

[DeboraJ]

Hi @TimSmit

I hope you are doing well. We haven't seen your form submission come through, were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best Regards,

Debora

[TimSmit]

Hi @DeboraJ 

Sorry for not replying. I checked it out but then put it aside for a bit and just completely forgot to submit it. I have just now submitted it.

Kind regards,

Tim

[DeboraJ]

Hi @TimSmit

Thanks for letting me know! I really appreciate your patience throughout this process. For now, we just need to wait for a response from our team. They will contact you via email once they have the best resolution for you, so please keep an eye on your inbox!

Best regards,

Debora