Percipio App Won’t Detect Chromecast (4K or 1080p Models)

[arirodzay]

📡 Percipio App Won’t Detect Chromecast (4K or 1080p Models) — Anyone Else Experiencing This?

Body:
Hi everyone,

I’m reaching out to see if anyone else has encountered this issue — and ideally, if someone has found a fix.

I'm using the Percipio app by Skillsoft to access training content. However, when I try to cast videos to my TV, the app does not detect any Chromecast devices at all. Here’s the full context:

• I’ve tested with two Chromecast devices:

  • A Chromecast 4K (non-Google TV version)

  • An older Chromecast model that only supports 1080p

• Both Chromecasts are fully functional and appear in other apps like YouTube, Netflix, and even Chrome tab casting.

• The devices and phone are all on the same Wi-Fi network.

• I’ve restarted everything (Chromecast, phone, router), cleared cache, and tried again — no luck.

• I contacted Skillsoft support, and they escalated it to their development team. However, their initial advice was based on Chromecast with Google TV (which has a settings menu for resolution — mine does not).

This seems to be an app-specific issue with how Percipio interacts with standard Chromecast devices. Unfortunately, even casting via Chrome browser is limited, since full-screen playback doesn’t work properly.

🔍 Has anyone else experienced this issue?
🛠️ Any workarounds?
📺 Does Percipio only support Apple TV or Chromecast with Google TV?

Thanks in advance — any help is appreciated!

[AndersC]

Hi @arirodzay,

Thank you for posting in the community. I understand the Skillsoft Percipio app isn't detecting your Chromecast devices, despite both your Chromecast with Google TV (4K) and the older model that only supports 1080p working perfectly with other casting apps like YouTube and Netflix. I also appreciate the information about the troubleshooting you performed to fix this and for contacting Skillsoft support. I'm happy to help.

In order to determine the reason for this, please provide the following information:

• Did the app ever work before with your Chromecast devices?
• When did the issue start?
• Are both the Chromecast device and Skillsoft Percipio on their latest versions?
  • Check if the Chromecast with Google TV (4K) has the build number: STTL.241013.003. If it's not updated, you can also download the latest system update for their streaming device.
• Does a cast icon appear in Skillsoft Percipio whenever you attempt to cast to your Chromecast?
• Are you trying to cast from the Skillsoft Percipio mobile app?
• Do you have dual-band Wi-Fi?
  • Ensure that both the casting device and Chromecast are in the same band.
• Did you try performing a data factory reset on your Chromecast devices?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[arirodzay]

Hi Anders,

Thank you for your response and your willingness to help.

Here are the details you requested:

• Did the app ever work before with your Chromecast devices?
  No, the Percipio app has never successfully detected either of my Chromecast devices, not even once.
• When did the issue start?
  I discovered the issue in June 2025, when I attempted to start using Percipio for training content. The problem has been consistent since then.
• Are both the Chromecast device and Skillsoft Percipio on their latest versions?
  Yes, both devices and the app are fully updated:
  
• The Chromecast 4K with Google TV is running build STTL.241013.003.
• The Percipio app is updated to the latest version available for iOS (and I also tested on Android with the same result).
•  
• Does a cast icon appear in Skillsoft Percipio whenever you attempt to cast?
  No cast icon appears at all in the Percipio app, even though both Chromecasts appear and function in other casting apps like YouTube and Netflix.
• Are you trying to cast from the Skillsoft Percipio mobile app?
  Yes, I’m attempting to cast from the mobile app on iOS. I also tried the Android version with the same result.
• Do you have dual-band Wi-Fi? Are both the casting device and Chromecast on the same band?
  Yes, I use dual-band Wi-Fi, and I’ve confirmed that both the phone and Chromecast are connected to the same 5GHz network.
• Did you try performing a data factory reset on your Chromecast devices?
  Yes, I performed a factory reset on both the Chromecast 4K and the 1080p model, and reconfigured them using the latest Google Home app version. Unfortunately, the problem persists.

Let me know if I can run any specific tests or provide logs to help isolate the issue. I’m happy to assist in troubleshooting.

Thanks again, and I look forward to hearing from you.

Best regards,

Ariel