Plex app on Android & Gen 2 Chromecast

[NeilJames]

As of today, I cannot cast to my LG TV with a gen 2 Chromecast installed. It worked last night, but today, fails to connect at every attempt.

Is this a known issue that's just arose?

Has it been reported to Google? 

 

[froginsox]

I'm having the same issue

[tanderson2491]

I'm also seeing it hang. I think it's an issue with the app though, as Plex is working to modify it. Originally when released for Android a few weeks ago you had to uninstall and re-download it to roll back but now it just sits there when you cast.

[CrimeHag13]

My Gen 2 is offline and the home app can't find it. I'm an iPhone user but wanted to share because I think Gen 2s are down again. I'm scared to try the factory reset since the last time we weren't supposed to 😞

[Muhim]

I tried, but it didn't work either!

[froginsox]

Mine is up and running again

[GabrielaG]

Hi everyone,

Thanks for reaching out to the community. I'm sorry to hear your Chromecast 2nd gen is not working as expected and you can't cast on your LG TV, but there's no need to worry; I'm happy to help you right now.

Can you please confirm the information below?

• What type of device are they using to cast the Plex app?
• What is the Android/iOS version of the phone used?
• Did the customer try to clear the cache on the app itself?
• Is this the first time they encounter the issue?
• Can you please send me a short video demonstrating the problem so we can further help you with the correct troubleshooting steps?

Any additional details you can provide will be helpful.

Best regards,

Gabriela