Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[ObstinateQueen]

I have the same issue, Netherlands here. Worked fine for years. Until yesterday. 

[rendakucerova49]

Česká republika, stejný podobném, včera přestal fungovat. Zná někdo řešení?

[rendakucerova49]

Oprava textu-stejný problém

[Derik64]

Look a the pinned message. Its a bug. All older Chromecasts are down, due to an expired certificate. Google is working to fix this.

[Paulobranquin7]

Eu restaurei para as configurações de fábrica. O que eu faço agora ?

[LMMC1989]

Very poor effort from Google. Must do better

[Cathy3]

No sé pudo autentificar.

Hice todos los pasos y nada. 

Me pasó con los dos aparatos que tengo.

[alvarenga7udb]

Here's a notification from Google Nest Team... in a few words... we have to wait 💀 https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[DMV]

Me pasó lo mismo. Ayer se desconectó y no logré reconectarlo. Lo restauré de fábrica, desintalé la app y nada...alguien sabe que más hacer? El firmware del router no es, también lo chequeé. Gracias!

[Sofia86]

What is wrong with chromecast??

I tried everything possible,delete/set up/reboot EVERYTHING,nothing worked..

I assume is an international issue ,what about any official announcement from Google..? I don't want to believe that they try to push out the gen 2 device and they do what they do "unofficial" but this is really disturbing!!!!

[Dipesh94]

I am also facing same issue with Chromecast. Sad to hear this.

[Agatalice]

Stesso problema da ieri contemporaneamente su Tutti i miei 3 Chromecast audio

[SabbyNy]

I'm having the same issue I'm in NY, usa

[SeeksAnswers]

It's a known worldwide issue.  @madebygoogle is replying to tweets about it along the lines of "We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices and are working on a fix."  I have yet to see an official statement about it, though.

[Troels79]

Facing the same problem here in Sweden. Speed 2 hours Yesterday troubleshooting both mu Chromecast Audios

[Sofia86]

Right, no official announcement, just replies to tweets ..It seems to me like they want to figure out how "big"the impact will be before making any statements..

[Cynlee]

Same, since yesterday.  Unable to cast from my ipad.  So what do we do in the meantime? Go buy an updated version?

[Lubash55]

I have had this problem since yesterday.  Any action to solve it has been useless.
I'm reading different blogs in which people say that it is probably a bug in the system.
But there is no official notice from Google and it is incredible.

[Agatalice]

My problem in Italy 

[AaBe]

Same problem here in the Netherlands. Started yesterday 9th march. I have 3 audio Chromecasts and one tv. All "off line"

[AGA3]

 Chromecast 2

W Polsce to samo.

[nairaneel]

I am from India and facing same problem since morning more than 20 hrs now. Yet no solution from google.

[oitaus78]

Same here 2 chromecast dead. No Netflix, no Skyshowtime, no MAX, no youtube on TVs. Romania

[PLB1]

Latest update (on reddit) is that a security certifcate governing Chromecast 2 access to internet has expired (Google gave it only 10 yrs validity and forgot to renew) and they are now working on a fix. No indication how long it will take, however....

[AaBe]

Thanks for your reply.👍

So we have to wait..... And not factory reset the devices, as I read elsewhere.

[rwn1]

Same here. Thought its the chrome cast itself. Tried everything too. So lost without it as we are using to cast Netflix on the tv

[Gisselle]

Same problem from Uruguay

[alvarenga7udb]

Here's a notification from Google Nest Team... in a few word... we have to wait ☠️ Regarding an issue with Chromecast 2nd gen and Chr... - Google Nest Community

[Bas3]

Hier de workaround/fix om je chromecast v2 weer te laten werken, voor de Nederlanders onder ons, die Android gebruiken:

https://www.googlenestcommunity.com/t5/Streaming/Hoe-je-de-ChromeCast-2e-Editie-weer-werkend-krijgt/...

[peterbang]

 I wasted a whole Sunday afternoon trying to figure out the problem. As per their troubleshooting guide I ended up factory resetting it. Now today told not to. I am so 😠  frustrated. 

[BadFlash]

Same here .  I was watching Netflix with my daughter and once the movie ended ( I was just lucky here ) I was no longer able to cast anything like music from YouTube … i have a second one that wasn’t working either so I rebooted the WiFi router , then factory reset , etc 😕 

[Abask]

Please let us know at least an estimated time when you will resolve this

[Ailin22]

Desde el día de ayer no puedo usar el Chromecast por que dice que ya no es confiable. Que puede que el firmware esté desactualizado y nose como solucionarlo.

[manisharora640]

Since today morning I am not able to use Chromecast on my TV as it’s says Firmware is expired. Dear Google support team please provide the resolution.

[alvarenga7udb]

Here's a notification from Google Nest Team... in a few word... we have to wait

[Frank63]

My chromcast no work  when resolv problem?

[alvarenga7udb]

Here's a notification from Google Nest Team... in a few words... we have to wait 💀 https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[nicoprs]

I have 2 chromecast gen 3 and I can't install them. When I choose the detected chromecast and it tries to connect to the internet, I get an error

communication could not be established with your chromecast .  I tried to do a factory reset but nothing happens

[DLHOUGHTON]

Bit late to say don't factory reset when it's been broken for over 24 hours now and you just brought out the statement today so majority of us have done a factory reset already,sort it out. If it is broken I expect a new Google TV streamer in the mail

[Caduser]

Everything was working fine until yesterday. I feel like I have been one of the luckier having read about the many who have lost function in their Google ecosystem long ago. Well, now I'm with you my brethren.  I no longer have speakers groups at all, and my CCAs are all showing offline. I am 99% sure this was deliberate, but what Google fails to realize is the scope of influence people like us have on this. You can call us geeks or nerds or whatever, but there are literally a hundred people who would ask me what audio equipment to buy before making a purchase. Keeping us happy with your products should matter to Google, and if it doesn't then, Houston, we have a problem.

Google, please stop screwing around and get this right for once. While you're at it, bring back Chromecast Audio. We are paying well over $50 per geriatric puck now, so the demand clearly exists. For me, this is the final straw. Your company is unreliable and you are known for releasing and subsequently withdrawing technology on a whim and after the ecosystem of 3rd party dev has settled in. Who wants to invest in a company that will take away the usefulness of your investment whenever they want? How can we be proud Google product owners if everything we paid dearly for no longer functions? We look like fools for believing in our purchases now.

A glitch is a glitch, but if you do things like this deliberately then you are just evil. Your customers are here (and have been) for the long term, how about you join us?