Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[remon1496]

If there only existed a second gen Chromecast Audio... They also can re-introduce it (I'm all in for it).

[Pat_]

That would be the best thing coming out of this mess.

I've been using Audios for almost a decade, I guess. I have 4 at home, another one for travelling. Best device ever. Turns an old stereo set up into something smart. Maybe that was the reason they pulled it from the market. When they discontinued the Audio, I bought some via eBay.

Let's see what happens here.

[Mink]

Me too! Ugh

[RL0208]

Same 

[Stew2]

Very easy to get it back but still not working so it ps almost like you haven’t wasted hours resting it. Just do the Date hack described in here. I set my phone to March the 1st and ran the set up in Google home and it’s back to being on the local network showing the time and pictures. Let’s hope a fix is inbound soon. 

[Bernardodc]

Did the same thing. That was on the troubleshooting recommendations 🤦🏼‍♂️

[Kimros1986]

You can re-install it by setting the date on your phone to 8th of March. That wont fix the issue with the streaming, but at least you can re-install your unit again. 

[SBMB64]

I've done the same

[ipuvjc22kh9c1ol]

1720199104645 

Kamran 

[ErikLucidor]

Really disappointed....

[Bingoman85]

Guys a workaround has been already found... Glad we have some clever users otherwise we would be waiting for Google for ages as usual...

My gen2 chromescast is working fine again after following these steps - https://mensfeld.pl/2025/03/bringing-your-chromecast-back/

[Djb200]

Rubbish. Changing the date locks the user out of Amazon Prime, Disney+, etc, subscriptions. 

[johnnyzero2]

The date rollback is only a temporary trick to get the Chromecast to reconnect. Once you've done that, you should change your phone back to the current correct date (auto)... as mentioned in the article that you didn't read.

[ashutoshjoshig]

It connects but then if you try to cast - it will say firmware issue

[johnnyzero2]

Did you do the second part of the fix, using the Activity Manager app to disable Device Auth, as detailed in the article?

[WillIV]

I just did it. Works like a charm. I'm back in business.

[Joshesp]

Exactly Connects BUT YouTube detects firmware out of date ( obsolete) so IT IS NOT WORKING 

[LaG62]

• I clicked on the link for the download but warns me could be harmful...
•  

[Bingoman85]

Just change it back once the chromecast connects again as mentioned on the article...

[sbharvey374]

If the device is able to establish a valid IP address on a home network via this method, then it is worth doing, because when Google deploys the required/fixed certificate on their server the device will pick it up when it connects to streamed services, the google server must be in that internet traffic.

[johnnyzero2]

Yup. Worked for me. I've posted that link here multiple times.

Note: that workaround is for Android devices only. Sorry, iPhone users.

[Spellbounding]

I used this process to connect the device back to the internet, but as an Apple user, I still can't cast it. I at least fixed the factory reset, so if they deploy a fix, it will pick it up.

[kb1151]

Same. Waiting for the iPhone brainiacs to kick in here…

[Nvga]

Deu muito certo!!! Obrigada por compartilhar!

[Johan3]

@GoogleNestTeameven some individual user provide a solution before you, get you things together with the size of your team, you should have already provided a fix a long time ago.

[brookwithnoe]

This workaround does not work for me. My google home cannot find my Chromecast. This is incredibly frustrating when I pay Google to make sure my devices work. Calling support is no help either.

[MichalPoland]

If you reset the chromecast you have to add it back to the network I described in the post
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...
In the home app of course it will not be visible as a valid chromecast but it will be visible on the network.

[Emusk]

That's it we can go back to the future 

[LaG62]

My phone warns me that the link to download could be harmful. So I'm not convinced to try this.

[Yann26]

Hey, i''ll try this... and a big thanks, and I truly hope that it works because my 5 yrs old told me this morning that he doesn't love me anymore 😢

[TiredTrying]

THAT's a 'simple workaround'???

[Saabdala]

Muito obrigada ❤️

Se eles não resolverem em uma semana, com certeza usarei esses meios alternativos, tanto o seu quanto o do outro cara, pois pelo visto, o Google é muito bom no descaso com seus consumidores.

[radioestensione]

Avete la mamma zccl 

[Kingsleykien]

Already reset, too late. Very disappointed to Google. Unbelievable mistake, and still not fixed after one day.

[Karissa1]

Please let me know what to do. I have already did a factory reset due to connection issues. Now I got nothing.

[Alex_Lima]

I've already factory reset one of my chromecast 2nd 😡 It ways the google's support recommendation in casee of major issue.

[Kimann1]

When will I be able to use my chrome cast again? It's been out 2 days now

[ddcc]

unfortunately I have factory reset my devices without knowing the issue, what should I do now?

[Silvi1]

Ustedes al solucionar el problema me permitirá la conexión?

[Silvi1]

Cual es el problema ?