Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Joshesp]

I did same Managed to add Chromecast...it  Conects to wifi I can see the pictures changing BUT unable to send content from mobile It's not recognizing the device conection Any clue?

[jv-marseille]

je viens de faire l'opération de réinitialisation en mettant la date du 6 mars sur mon smartphone et ça a marché. j'ai les images de google et il ne reconnait pas la connexion de l'appareil. j'attends donc la mise à jour

[Amedee]

Bonjour, ton smartphone reste donc bloqué à une mauvaise heure ?

je n’arrive plus moi à relier mon smartphone au chrome cast 

[MariHN]

Everyone says this, but I’ve tried more than once, without luck

[Gita]

How do I do both things.?

[Azim12]

YouTube can cast to the device after it shows up on Google Home.  However, you can't cast from Chrome!

[DonnaH]

This is also my question 

[lorieswa]

how will you contact us with the fix.  I did factory reset it and it won't connect

[Elizag]

A mi me acaba de pasar lo mismo

[Shortyken]

I just put a comment before. You can add the chromecast and wait for an update

[Djb200]

That's not an update!

We already knew that yesterday, after everyone had already reset their Chromecast. 

Hope about a proper update and not just repetitive nonsense as you try to buy more time?

[McGrath]

Do you have an estimated timeline for resolving the issue?

[Chrisbear]

Slightly longer than a piece of string.....*

* This comment is as useful as anything received from Google 

[StyleDLC]

So, no real update yet.
No news about when will this be fixed, and in the meantime: "hey, you know, hold on or buy a competitor".

Awesome response.
Here's a tip: Hire people who work in PR. They can guide you to give a proper answer instead of this no-good empty answer.

Just an advice. 

[MPD0353]

I'm giving them one more day. If not fixed I'm moving on. I pay for all my streaming services and I can't watch anything. Unacceptable really. The responses have been horrible.

[Jinluc]

I had factory reset my device already....

[VipeNess]

Does this also tie into this issue for broadcasting not working on Google Home products? https://www.googlenestcommunity.com/t5/Speakers-and-Displays/The-broadcast-function-suddenly-stopped...

[NeoDC]

it took you 72 hours to “identify” the issue? And, you continue to insult us with “do not factory reset” knowing everyone has already factory reset? How about you send everyone a new ChromeCast for the trouble, lack of communication, and missed days of streaming? 

[suz4]

I'd like to see that. Won't happen though

[FAOD]

Best comment so far, **bleep** YOU GOOGLE for destroying a lot of lives with this confusion 🥵😡🤬🤯😤😩

[DmitryBo]

I am sure the majority of users have already done the Factory Reset. We have these devices for many years. Factory reset is the simplest way of troubleshooting. It was the simplest way all the time before that. So, please find the solution for the devices with a factory reset

[Kerry1987]

To reconnect your chromecast, you need to change the date on the device that you’re using to set up the chromecast (probably your phone). Change it to before the 9th March, I did the 7th. Then you can set the chromecast back up. Still can’t cast from it but you can set it back up and then change the date back on your phone. 

[ameyadhavale]

I did factory reset (as we generally do during troubleshooting).

But then with your trick I am able to bring back my Chromcast back to the stage where we started facing issue. So at least one step done for me...

Now sitting with all the world who is waiting for Google to share the solution!

Thanks for this trick!!

[MariHN]

I’ve tried this, but it still wont let me connect my chromecast to the home app

[Azathot2k]

That worked perfectly, thanks!

After recieving the update from Google, had to unplug my chromecast and plug it again the have it working… now I can cast!

That was such a logical, smart and simple solution!

Why is Google not posting it to inform about how to solve the factory reset situation?

As usual: thumbs down to companies and many kudos to conscious users!

[Shabby]

I did reset and removed from the home. Now I don't know hoe I'll out it back 

[Jmanken]

I had already reset my device as this started a few days ago. Is there a fix for it or can I be notified when there is a fix

[JBMorissette]

Chromcast isn’t working since 3 days. Offline message on Google Home. Tried all troubleshooting steps. Nothing worked. Did a factory reset prior to reading this post. How can it be fixed now???

[CEinCville]

Another person posting showed how to undo the factory reset that so many of us did since Google help told us to. You go to your phone and manually change the date back to the 8th. Then you can set up Chromecast and that undoes the factory reset apparently. It did connect Chromecast to my phone, but still can't stream because of the bug that the powers that be are 'working on' still. 

[Tremor]

Power chromecast off and on. Restart home. Worked for me

[Pete90]

Ciao Ma sei sicuro Anch'io ho installato l'aggiornamento ho spento Chromecast per 10/15 secondi o anche riavviato il telefono e di conseguenza la app ma ancora non si connette pur riconoscendo il dispositivo

[rkylemyers]

That makes no sense, given the actual issue involves an expired certificate. 

[BigBull]

The premise is that you reset the device to a date prior to the certificate expiring, reset the date on the phone with the Home app to before the 8th and reconnect the Chromecast. This will only fix the connection issue that will allow an update, it will not allow you to actually use the Chromecast until the update is complete.

[Tremor]

Works here now.  I change the phones date to 8 march and set up after factory reset.  Poeer off and on the chromecast and restart home and change the date back. Voila!!!

[Chrisbear]

I tried that but it would not connect to my home wifi, hence still bricked but with a different screen !!!

[Raven3]

Thank you 

[Pete90]

Grazie mille per l'aggiornamento Mi auguro che quanto prima almeno entro il weekend riuscirete e riusciremo a tornare operativi🙏🏿

[CEinCville]

Glad to see an update today, but a lot of people aren't seeing it for some reason. Also you REALLY should let people know there is a way to undo the factory reset if they've done it as Google help recommended. The thing about setting your date back to the 8th and setting up Chromecast. Doesn't fix the problem you're working on but it will make people a little LESS upset! 

[Robcjohn]

How will you update me about your fix?

[Hickwheeler]

I'm having this issue. I did the factory reset trying to work thru per the help center