Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[carokiwi]

PLEASE FIX THIS ASAP THANK YOU 

[MarcoFoglia]

Ho 2 device di seconda generazione, e vedendo che non funzionavano ho fatto il reset di solitamente si fa quando c'è un problema. E questo l'ho fatto qualche ora prima che uscisse la comunicazione ufficiale Google. Ora c'è il rischio che i miei 2 device non funzioneranno più? Gooooooogle non si fa così!!!

[Chromelovers123]

How will we know when this issue has been resolved??

[Marcelo66]

cuando vamos a tener una solución al problema los que hemos hecho reset de fabrica?

[ccouto]

esta és una sala vacia

[ccouto]

This is an empty room, they put us here alone

[ccouto]

this is an empty room Googl-evil locked us here alone, go outside and expose googl-evil behaviour

[Freyja5]

I feel that Google should compensate us for this trouble. First of all, when we have problems with the Chromecast, we almost always try restarting it first, then factory resetting it. So, because of this, I think we should get a new casting device since all our streaming services are currently useless because of Google's mistake.

[Freyja5]

I feel that Google should compensate us for this trouble. First of all, when we have problems with the Chromecast, we almost always try restarting it first, then factory resetting it. So, because of this, I think we should get a new casting device since all our streaming services are currently useless because of Google's mistake.

0 Kudos

Reply

[Angeli]

Ok Google, 03/09 was the first day, CC didn´t work anymore and until now you couldn´t fix the issue. I suggest you send all of us a new CC! Because we paid for it and also pay for streaming but can´t do!

[ccouto]

kcruzgonzalez from Goggl-evil merged to flood my inbox and silent me. Imagine what they can do with your data. Cancel any cliud service from google

[MichalPoland]

You can restore your Chromecast to its pre-reset state in a simple way. You turn back time before March 9 on your phone. To do this, you must first turn off the time download automatically and then manually change it. After this change, you will be able to connect your Chromecast to your Wi Fi network according to the standard procedure. Of course, you will not be able to use it, but the Chromecast  will be connected to Google servers as before the reset to factory settings, which will ensure the ability to download the appropriate update when it is released. Of course, when you connect Chromecast, you go back to your previous date settings.

[ccouto]

are u an AI from google?

[MichalPoland]

I did this procedure successfully at home so I described it.

[ccouto]

possible to see the box but not stream which is the unique use of the box

[ccouto]

You are not human

[BBullers]

Good thinking, it's not the first time time traveling helped out

[ccouto]

Imagine what googl-evil can do with your data. Cancel any cloud service from google 

[MichalPoland]

Of course, when you connect Chromecast, you go back to your previous date settings. No problems have been caused by this temporary change.

[ccouto]

can you stream anyrhing?

[MichalPoland]

After all, I clearly wrote that this change is not used to make it possible to stream as before the failure, but to make the Chromecast connected to Google servers as before the reset.

[ccouto]

very usefull, congrats

[ccouto]

Imagine what they can do with your data, your family photos, cancel google drive and inform anyone you know about their behaviour. They locked us in this empty room

[Anonymous]

Hi,

Any idea when this new fix will be available and how we can access?

Cheers

[Debbie27]

Why couldn’t we have been sent an email about this issue before we try to reset it? Very frustrating as it’s a bit late now that my chrome cast has been reset. When do you expect it to be fixed?

[Siglo007]

Very helpful advice "Do not factory reset..."  your authentification problem took probably millions of users hours to fix their chromecast, a daily needed part of their life. And I bet more than 90% finally made the factory reset. Well Donezk Google! 🥵  

[ccouto]

this is an empty community room, Googlevil locked us here, imagine how they can treat your data, cancel any cliud service

[MichalPoland]

A few posts earlier I described how to restore Chromecast to its pre-reset state.

[ccouto]

imagine what they can do with the data you store in their cloud (drive). Destroy silently all your family photos.Share this risk with everybody

[justusemyemail]

And if you did, factory reset your device (I wanted to cast on March 9 - you only posted this on March 10)? What now?

[ccouto]

stop questioning here, this is an wmpty room

[ccouto]

no one from google is here, this is a place they put alone

[ccouto]

Imagine what they can do with your family photos, canncel google drive subscriptions

[Whyohwhy]

Hi Google! 

Any updates yet? 

I find it very difficult to live without my Chromecast Audio! Got a couple of them and did a reset on all of them.... Please give the community an update.

Thank you.... 

[ccouto]

this is an empty community room where googlevil put to silent us, nobody from their support are here. Imagine what they can do with your family photos, cancel google drive

[Emusk]

I will buy your pitiful company and sack the person responsible for this update 

[ccouto]

if you have a chromecast, you are not emusk  lol

[Jay2480]

And yesterday's date change hack is not working today. I'm so sick of this. 

[ccouto]

it is worst, they put us in this empty room, nobody from googlevil is here

[ccouto]

As Googlevil put me to answer for free, I recommend you to cancel any cloud service as they can do the same with your family photos,