Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

“don’t factory reset” - This is a joke, right? That’s what troubleshooting says to do. 

[Hater_chromecas]

When will you fix it?

It was Google that said we had to reset our devices. Bow you are saying do not reset your device.....

I guess next time I will go for another product, this is just silly. I have bought a product and within two years the company that sold me the product blocks me from using it.....

[LittleTyke]

Having now experienced the Amazon Firestick as an alternative, I realize just how good the Chromecast is. The Firestick is much more complicated and long-winded compared to the CC.

[Spog00]

+1 

[Deadbod]

One chromecast work my other doesn't I factory reset doh! What else was I supposed to do I can see the coloured digits just let me add it to the Google home app arghhh 

[ChrisCorleone]

just set your phones date before the 9th allows you to re-add, will have to wait for a forced update for whatever certificate issues they are having to use the device again though.

[Cyphyxx]

How do i do that 

[Mylo187]

Thanks Chris for the solution

[La_Cicchy]

Spostando la data si riaggancia al telefono ma non ti permette comunque di trasmettere in tv i programmi

[Yalls]

Try changing the mobile date manually to the 8th. It may allow you to connect to WiFi again. Probably won’t fix the original problem though, but it will likely need internet connection to get a fix from Google 

[Anonymous]

Please start producing this again.  It was quite frankly one of your best products

[Mic2412]

Has any update been given yet and to when Chromecast will be up and running again as I can not see any in the feeds 

[Space_grapes]

Do not reset to factory settings... well that advise comes a bit late :-S

[Davesiant1]

You can undo the reset. Manually set your phone date to March 6th. Then you can setup chromecast again

[ccouto]

but is still useless

[BREANT]

très honnêtement essayez d'activer plus vite , on n'en peut plus d'attendre

donner nous une solution SVP

[PrashantN85]

Do you have any ETR ? When this will be fixed ? Are there any workaround ? 

[Yalls]

If you google I have found a possible android workaround on androidauthority com.
Unfortunately I'm currently an iOS user lol

[Mwetzel394]

mine seem to be working now , thank you

was going to order some WIIM's tonight

[Mwetzel394]

i was just getting my old tv google dongle to see if it worked 

[Mwetzel394]

sorry i was wrong cc in my workshop must be newer

[BarLeDuk]

I’m experiencing the same problem. Plz fix asap!

[J2TheD]

I already did a factory reset.. now what???

[Jkxs_y]

It looks like a problem affecting many. When can we expect a fix for this ?

[Mwetzel394]

try it now mine are all back online

[Mwetzel394]

sorry i was wrong must be a new Cc down here , the gen 2's still not up yet

[Ivy_Doem]

Mine still aren’t working 

[Diana5]

I had problems streaming from my phone to my TV through Chromcast,  so I reset my Chromcast,  removed and now I want to add the device again. I opened the app and Chromcast has been found.  When is trying to connect,  I'm getting the message that Chromcast can't be authenticated. Please help 🙏,  I don't know what I have to do more?

Thanks , Diana Schroeder 

[Yalls]

Try changing the date on your phone manually to the 8th and you may be allowed to reconnect to WiFi. It won’t fix the trust issue error but according to Reddit users it should fix the chromecast  to before it was reset (it will most likely need connection to WiFi to get the fix when it eventually is there) 

[La_Cicchy]

Buonasera, ormai ho ripristinato i dati di fabbrica, non sapendo le ho provate tutte per farlo funzionare. Alla fine ho chiamato l'assistenza e ho saputo di questo problema. Sono rimasta molto male per come siamo stati lasciati tutti in questa sgradevole situazione!

[valegc]

From Argentina. Of course the first thing you do is to factory reset the device! Y’all have to fix this right away.

[Cyphyxx]

Now im told not to reset it . Wtf i already did everything 

[Olby10]

Bye Bye Google. I've just sold my Nest and I've all my enterteinment migrated to Apple.

[Steve2009]

Same problem here

[Ivy_Doem]

Into the third evening of it not working. Is there any update GoogleNestTeam? 

[miketaylorimage]

Thank you nest team for your help. Can you email instructions to fix when ready . I know you guys are doing your best 

#

[SineadB1]

Is there afix to this problem yet. Still can't connect my chrome cast 

[miketaylorimage]

Don't know be patient 

[sprtplt]

There no excuse for taking this long, obviously.

[sarulee]

When can we expect this to be fixed?

I already did a reset before I found out it was a global problem.