Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[DuBicus]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

Known issue being worked on.

[Baxh-Wolf]

Crazy stuff, appareantly it has something to do with an Expired SSL Certificate (Shocking considering how often those devices GET UPDATE ON THE AIR) If you did Factory Reset, you can set it back up Again!! I did factory reset mine last saturday; Thank you LTT Techlinked, after seeing it's an SSL issue, you can just set your Phone (or any device) Date BEFORE MARCH 9 OF 2025; And you will be succesful in Setting it up again on your Home App and have it back online, you still won't be able to stream to it, but at least it will be back up online for whenever Google Team sends the fix (HOPEFULLY SOON)

[Carlos18]

Tengo problemas al autentificar mi dispositivo Chromecast 

[Nealsuarez09]

Kelan pa magagawa to? 

Ang tagal naman. sobrang dami na nag rereklamo 🤦 araw araw ko sinusubukan. Ni reset na lahat lahat. kaasar! 

[patriciavences]

Dejo de funcionar mi crome cast 

[jacksparrowteeg]

Hi Hi.. my chromecast not  Connect.. on my Android TV Sony version the just  Connecting and it shows a message where it says visit chromcast.com/help

[saikumarchidura]

Not working 

[Baxh-Wolf]

[ ! ] To anyone who did Factory Reset  [ ! ]

Thanks to it being an SSL Issue, you can change your Phone (Or any device with Google Home App) to a Date BEFORE MARCH 9 2025 ; And you'll be able to set it up as usual! Stream Issue won't be solved tho, but with Setting it up again your device might be back online so WHENEVER GOOGLE NEST/CHROMECAST TEAM SEND A FIX OVER THE AIR, YOUR DEVICE WILL GET IT!!

[Alex1972]

Não consigo configurar o cromecast com a tv

[Valebum]

No me puedo conectar, como me avisaran cuando el problema está resuelto??

[Briss]

No podía enviar contenido a mi tv por medio de la Chromecast a mi tv, por lo que la restableci a valores de fabrica. Ahora al querer configurar de nueva cuenta me dice que no se puede autenticar el dispositivo. Qué te gobque hacer para volta configurar?

[Franas]

Yo lo pude arreglar corrigiendo la fecha del celular antes del 9/3 y desactivando la hora automática  

[Racquel]

Hi,

I saw your notice about an issue you are experiencing, however I reset the device, its not connecting to Google home to set up the device. It says unable to connect but there is nothing wrong with the Internet. I need this fixed now please can someone reach out with a solution. I reside in Trinidad 18682995442.

Thanks.

[JoeCouldSuppprt]

Good luck fixing this, streaming music gets me through my work.  

[Martinortega73]

When can I see my camera?

[Matiasmorin54]

Still have no Chromecast service. 

Please notify when issue has been resolved.

[Mgr100]

Viendo que Google no soluciona la caída tras haber pasado 4 días, los usuarios de android han encontrado una solución, alguien sabe cómo solucionar la caída para dispositivos IOs?

gracias!!

[Fini0208]

Sigue sin funcionar mi Chrom 2 Gen. Encima no me han enviado la manera de resolver el que lo haya restaurado a fabrica! Esto lo hice sin saber que habia problemas generales, pense que era algo propio del dispositivo. Espero una pronta solucion!

[Nicolasvin]

Si cambias la fecha del celular y pones 8 de marzo (sácale la actualización de hora automática) podés volver a configurar el Chromecast..sigue sin castear pero se soluciona lo de la vuelta a fabrica 

[Fini0208]

Gracias!!!! Funcionoooo!!! Ahora a esperar a que arreglen el problema principal

[Pawi]

Hi.. my chromecast cannot Connect.. on the Last step just stop Connecting and it shows a message where it says visit chromcast.com/help

[Sophie06]

Tout simplement honteux ..aucune comm et un délai de résolution improbable pour une boite comme Google .. ça ne peut pas être innocent!!!

[RenatoFHoff]

O meu chromecast nao conecta na internet e com os aparelhos android nao consigo nem ao menos conectar no próprio chromecast! Preciso de ajuda

[GoatlyMoo]

So this happened because their Authentication expired after 10 years.

How does this fly above their heads!?!?! this is seriously sad from such a company, i got no words.... 

and tells us not to factory reset, when this is the nr1 go to when chromecast fails in some ways lol.

this is beyond sad. Good Job google, now fix the issue and let us watch our stuff =(

from....

A Sad Goat...

[Slavitch]

1.  They laid off the entire team responsible for these devices years ago.
2.  Good luck getting them to support a product for two years, let ago ten.
3.  The only reason they're trying to fix it is to avoid a class action lawsuit.
4.  They're getting sued anyways.

[ehallworth]

Oh... well, that's actually an answer. Thanks for clarifying at least, I wish Google could have just said this themselves. 

[Deorich]

The issue occured on all my Chromecast Audio devices (5units). Can you explain why you guys released announcements in delay. Moreover, after a day passed, you’ve announced we can’t attempt a factory reset which is a logical path to troubleshoot devices. What a great guidance. Yes, I’m the one of thousands of chrome audio users having done a factory reset.

[SiSc]

Me too. The trouble shoot advice is actually to do this and I received no notification of this issue

[Novyz]

if u can follow the steps here for a temporary fix https://www.googlenestcommunity.com/t5/Home-Automation/Fix-Chromecast-authentication-issues-Fix-cast...

[saifxali26]

Only for Android 😞 

[Emerson_emmalve]

Quatro TVs inoperantes em casa, como podem fazer isso conosco. Tenho vários produtos da google. Mas vou rever isso e avisar pra quem for adquirir produtos da marca não comprarem. Imagina, como podemos ter confiança em devices e serviços de nuvem que podem ser simplesmente desligados a qualquer momento. Vou fazer backup de tudo e cair fora dessa marca.

[danhluu]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[Opacho]

Hola, consulta Pidieron no reestablecer el Chromecast  pero vi tarde el anuncio y ya lo había restablecido ahora que puedo hacer para que me vuelva a funcionar? 

[danhluu]

Updates 

[Anonymous]

Quan será resolvido esse problema no Chrome cast?

[Saracoelhoveras]

Eu quero acessar  minha TV não estou conseguindo  

[Henry6]

U say not to reset , but I have offcourse,  so what do I do then when u fix it,?  And why not send out an Email about this so we don't have to go bonkers over things don't work.   

Will there be a problem on the new Chromecast 4k or the newest version? If I buy that,  will that work on 5G ? 

[Wtfiswrongwthee]

Agreed, totally. But you think anyone listens?

[Ricardojesus]

Hace tres dias que no puedo conectar con mi TV. Hasta cuando tenemos que esperar? Solucion urgente. Un abuso de v/ parte.

[fer123]

Buenas tardes, me sucede lo mismo hace dias, y para peor intenté lo de siempre... lo reinicié y ahora dicen que eso no habria que haberlo hecho.. por favor señores seriedad y resuelvan el problema.....