Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Tatiana81]

Tem alguma previsão de retorno do funcionamento do Chromequest?

[Metcheverry]

I think we all reset our devices at least 10 times in the first 15 minutes! What do we do now? It hasn't connected in 5 days!

[Shaher1983]

My chrome cast second generation not connecting my WiFi 

what is the solution 

[RJ12]

I've reseted my Chromecast to factory settings and had difficulties re-installing. Here's what I did. I changed the date to pre the 9th of march. Let's say the second of march. I started the installation process and it worked. After the Chromecast was back on line. I received the fix. And now it is working again. Don't forget to reset your date to the present day. Good

[Dlh4311]

Please fix this problem soon, this is really unacceptable!!

[Ellie04]

I have removed the device from Google Home and did the factory reset on the device in a attempt to fix the connection problem. Will really appreciate guidance on how to solve this issue. 

Thanks in advance! 

[KatiaSoares]

Gosto muito do Chromecast, porém, faz um mês que a conexão é difícil ou não acontece, esse problema é desagradável por demais.

[Pixxx]

Thanks for the comms, was going crazy trying to fix last night and of course I factory reset. Assumed it was my old tv and thought I needed to replace! If this thread started Monday though, why did I just get an email? Would have saved a lot of effort on Thursday had I known. 

[RJ12]

Thank you, my Chromecast second gen is back. And I can stream again. I see in the technical info the update/fix. And it seems that the quality is upgraded to 4k. I hope anyone else's problems are fixed or gonna be fixed very soon. The Google "hockey puck" is one of the best products ever made. Simple, easy to use and smart. 

[Willsey]

The first thing anybody does is a factory reset!

[thyagoolliveira]

Espero que vs conseguem resolver isso logo obrigado

[Jolie0809]

We still waiting 

[Carlbellini]

I rang your support  team  to enquire about the problem and they didn't  even know about the outage of the chromecast generation 2. He suggested a factory reset to me. And now

Because this message about the outage was only received today the 14th of March 6 days after the system failure,  I tried to reconnect by doing a factory reset. What happen now for me?

[DrWig]

Do as this post states and then wait for the firmware update: https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Matthew999]

Factory rest any updates on when it will work again 

[Costasdelsol]

It’s good to hear that Google is working on it.

Two comments from my side:

1. I fully understand that products become outdated over time, and at some point, it’s reasonable to stop expecting support and instead upgrade to something new (after all, who still uses floppy disks these days?).

2. I own a Chromecast Audio, which is connected to my supersonic heavy receiver from the old days. These receivers were incredibly expensive, and by using the Chromecast, I can play Spotify via Google Home. As far as I know, Chromecast is the only device that enables this setup. If it stops working, I would be forced to buy a new receiver—an expensive change. That’s why I really hope Google continues to support Chromecast Audio and fixes this issue.

[psychictechguy]

I use the CCA to cast hires music through PLEX, because even a newer AVR requires an analog input for the 2nd or 3rd zones. 

[Meu]

Não  consegui conectar 

[GabriellaB0306]

the problem is i’m not able to connect my device. How it Will be updated then?

[DrWig]

The devices update unsupervised, so, reading between the line, I'm assuming that, although we can't connect to them via the home app etc., they're still, hopefully, online... I also assume this is why factory resetting them is such an issue.  If you factory reset, they can't go back online until we connect to them....however, we currently can't, so they'll be stuck in limbo until google give instructions on how to fix that more manually

[RJ12]

I've reseted my Chromecast to factory settings and had difficulties re-installing. Here's what I did. I changed the date to pre the 9th of march. Let's say the second of march. I started the installation process and it worked. After the Chromecast was back on line. I received the fix. And now it is working again. Don't forget to reset your date to the present day. Good luck.

[Marcondes]

Problema para autenticar. 

[nelsonalvarez76]

This has been down since Monday. What are we doing? I reset my x2 devices and now they can't be authenticated? I need help! Fix this

[tufao]

É uma vergonha uma empresa tão grande com esse problema que afeta toda comunidade de usuários da marca, que ainda por cima deixa sem data de previsão, sem ao minimo um respaldo.. 

[1988cristhian20]

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@GoogleNestTeam escreveu:

Olá a todos, obrigado pela paciência enquanto trabalhamos para resolver esse problema. Aqui estão as últimas:

Começamos a implementar uma correção para o problema com os dispositivos Chromecast (2ª geração) e Chromecast Audio, que será concluída nos próximos dias. Seu dispositivo deve estar conectado para receber a atualização.

Se você realizou uma redefinição de fábrica durante a solução de problemas inicial, ainda pode estar enfrentando um problema em que não é possível reconfigurar seu dispositivo. Estamos trabalhando para resolver isso o mais rápido possível. Continue verificando a página da Comunidade aqui para atualizações e próximas etapas.

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Por favor manda como consertar não consigo configurar ele meu correio e 

# agradeço 

[1988cristhian20]

Manda .

#

[Anonymous]

2 días tardaron en decir algo!! Obvio que intenté reestablecer la configuración de fábrica.... 2 días!!! Increíble 

Ahora miles tenemos que pagar por su ineptitud 

[Lagart]

I continue without chromecast, please give me the solution 

[JavierS]

I received a firmware update notification, then an error appeared "not possible to connect to the WiFi network" ( it was ) reboot your device, after the reboot not update message appears and still not working

[Patito]

Buenas!!me dice que no puede autenticar mi chromecast y que me comunique con soporte técnico, lo resetee también, quisiera saber si va a funcionar nuevamente.

[Frank444]

Is cool Google, thank you for your product up to this point and I look forward to your eventual and awesome fix. I'm gonna go look at the moon or sky, Thank You for your service so far tho, been lit

[Madem]

www.madem.com 

[revrickyb]

I recently purchased a Chromecast because my new TV doesn’t have one built in.

I usually use Videostream to cast to my TV, but like many others, I’ve found it’s no longer working. However, I discovered that VLC still works perfectly for casting!

To cast using VLC:

1. Click on the Playback menu.
2. Go to Renderer, and a side menu will appear.
3. Select Chromecast from the list.
4. Open your file or disc through VLC (Media menu), and it will cast as usual.

Hope this helps!

[psychictechguy]

I'm running Chrome with the work around from Reddit so I can still cast from PLEX while while I wait for the fix. A day without music is just not an option. 🙂

[Carlosgote]

Yo reestableci de fabrica y consegui volver a dejarlo como si no lo hubiera hecho, simplemente cambia la fecha del tfno. Volvi a una anterior al dia 10/3/2025, empareje el chromecast y volvi a poner la fecha actual. Funciona!. Sigo sin poder enviar contenido pero al menos recibire el parche o actualización de ustedes. Tengo un samsung m51 android 12

[NashTBRRMNR]

No se quien eres, ni en que país vivas, ni si tomas o no alcohol, pero te envío un sincero agradecimiento y brindo por ti porque seguí tus instrucciones y pude dejarlo como antes, aunque no transmita, gracias totales! 

[Carlosgote]

Soy de Barcelona, Catalunya, España. Tomo de vez en cuando, mañana tomare una para brindar contigo. Me alegro mucho de que te haya funcionado, eso ya lo tendria que estar recomemdando google y no lo hace. Saludos

[letraipsilon]

I really wanna know whats the dificulty in sending every chromecast user an alert notification saying "do not reset this s#it". Chromecast 2nd gen is always losing connection, it is almost instinctive to owners reset and reinstall. What a mess you've done here.

[Aninha2360]

Quanto vai demorar??

[Kirito90]

But how many days are we talking about since it has been failing since the 9th?