โ03-10-2025 09:15 AM - edited โ03-20-2025 10:48 AM
Update 3/20/25
Hey folks,
If you previously performed a factory reset, weโre happy to report that the Google Home app update will reach all users today.
Please make sure youโre on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.
If youโre still experiencing problems during setup, please reach out to customer support for further assistance.
Thanks again for your patience while we worked to resolve this issue!
------------------------------
Update 3/17/25:
Hi folks,
Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.
If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.
For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. Weโll post a confirmation once the roll out to all users is complete.
We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.
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Update 3/14/25:
Hi everyone,
Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:
Chromecast (2nd gen): Firmware version 1.56.467165
Chromecast Audio: Firmware version 1.56.467166
Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.
Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.
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Update 3/13/25:
Hey everyone, thank you for your patience while we work to resolve this issue. Hereโs the latest:
We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.
If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.
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Update 3/11/25:
Hi all,
An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.
Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.
Weโre working to resolve this as soon as possible, and will keep you updated when there is more to share.
We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.
Thank you.
------------------------------
Hello,
We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.
Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.
Thank you for your patience.
Answered! Go to the Recommended Answer.
โ03-20-2025 10:49 AM
Hey folks,
If you previously performed a factory reset, weโre happy to report that the Google Home app update will reach all users today.
Please make sure youโre on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.
If youโre still experiencing problems during setup, please reach out to customer support for further assistance.
Thanks again for your patience while we worked to resolve this issue!
โ03-13-2025 04:35 PM
Por favor arreglen
โ03-13-2025 04:36 PM
Any updates?
โ03-13-2025 04:36 PM
Reseteรฉ 4 veces el chroncast. Cuando lo van a resolver ? Ya va un a semana
โ03-13-2025 04:38 PM
On reddit I can read some people already received an update that fixed the issue. Unfortunately, mine hasn't updated yet. I came out of hospital two days ago and I've been listening to the radio and reading books in the meantime while stuck to my bed. I hope my chromecast gets a fix soon.
โ03-13-2025 05:21 PM
Hi
Do you have a link to these Reddit posts ?
Thanks
โ03-13-2025 04:40 PM
Too late to ask us not reset!!!!
When will you have the solution?
โ03-13-2025 04:43 PM
I FEEL LIKE I'M IM TRAPPED IN A GLASS BOX OF EMOTIONS!!!
-Anchorman
โ03-13-2025 04:44 PM
What if I already performed factory reset cause I wasn't awere of this problem???
โ03-13-2025 04:45 PM
This is a great recipe for disaster ; first and or latest step with troubleshooting with chrome cast Say and recommand to : TO FACTORY RESET THE DEVICE
โ03-13-2025 04:45 PM
ๆๅทฒ้็ฝฎไบๆ้บผ่พฆ๏ผ
โ03-13-2025 04:48 PM
ไฝฟใใชใใชใ่ฟ้ใใในใ๏ผ
ๅทฅๅ ดๅบ่ท็ถๆ ใซใใใช๏ผใจใไปๆด่จใใใฆใใ้ใซใจใฉใผใๅบใใๅฟ ใใใชใ้ใฏใชใปใใใใฆใใ ใใใฃใฆ่จใใ
ๅฏพๅฟใ้ ใใใใใงใฏใชใใ๏ผ
ๅฏพๅฟใฎ้ ใใงใใชใปใใ(ๅทฅๅ ดๅบ่ท็ถๆ )ใซใใไบบไฝไบบใใใ็่งฃใใฆๆฌฒใใใ
โ03-13-2025 04:49 PM
aggiornamento e passaggi successivi
โ03-13-2025 04:51 PM
My two chromecasts are connected on Wi-Fi but theyโre still not working. (Brazil).
โ03-13-2025 04:51 PM
Por favor espero pronta soluciรณn. Por desgracia el decirnos que NO restablezcamos a fabrica el dispositivo llegรณ TARDE la info. Soy una de las que lo hizo. Espero pronta soluciรณn GOOGLE!!
โ03-13-2025 04:50 PM
OK merci ma chomecast affiche la mire mais je ne peux pas caster dessus ni la gรฉrer avec Home....
โ03-13-2025 04:54 PM
so for those that already did the re-set; will an email be going out? I do not get on here very often. Very upset about this. Something should have sent out to customers ASAP. I only knew about this chat because I received an email TWO DAYS AFTER the fact. ๐
โ03-13-2025 04:54 PM
por favor corrigir
โ03-13-2025 04:55 PM
Why is reddit faster, more responsive, and more knowledgeable than the people that designed, built, and supposed to maintaining these devices?!
โ03-13-2025 04:58 PM
Resolver logo isso ๐ซ
โ03-13-2025 05:00 PM
Iโm disgusted with google at the moment, this has been down since Mondayโฆ itโs literally about to be Friday.
โ03-13-2025 05:01 PM
Boa Noite, achei que era um erro simples e restaurei pra configurar novamente agora nรฃo faz nada travou na tela inicial de configuraรงรฃo.
โ03-13-2025 05:00 PM
Any update on the chromecast fix
โ03-13-2025 05:03 PM
I thought mine was broken went and brought the stick what a waste of money not a good customer service and information
โ03-13-2025 05:06 PM
O meu chromecast estรก como se estivesse off-line, resetei, mas no app do Google home ele nรฃo consegue se conectar. Oq devo fazer?
โ03-13-2025 05:08 PM
Do we just randomly keep trying it to see if itโs fixed?
โ03-13-2025 05:09 PM
Torino Italia per il momento non funziona ancora e io non ho resettato il Chromecast a condizioni di fabbrica E do sempre visto sul TV la schermata Google con l'ora corrente semplicemente il dispositivo non viene connesso a Google Home come precedentemente avveniva Grazie
โ03-13-2025 05:09 PM
I rest a few times thinking it was my device
โ03-13-2025 05:12 PM
JW. ORG
โ03-13-2025 05:13 PM
You are not clear, not straight regarding what else for those who had factory reset!!!!
What else we have to do????
โ03-13-2025 05:25 PM
They don't know yet!
I'm really disappointed!
โ03-13-2025 05:14 PM
J'ai fait comme bcp de monde, j'ai remis les paramรจtres d'usine puis voyant qu'il ne fallait pas le faire, j'ai fais la manip de mettre ร une date avant. La je vois ma chromcast sur ma tv ( l'image de fond avec l'heure) mais Google home ne veut pas plus la reconnaitre donc impossible de rรฉactiver le wifi. Y a t'il qq chose d'autre ร faire pour rรฉcupรฉrer le wifi et donc peut รชtre avoir le oatch? Merci
โ03-13-2025 05:16 PM
I, like many others, reset the device to factory default.
I recently tried to reconfigure it by resetting the date on my smartphone to before March 9th. The device is detected and goes through all the configuration. However, it doesn't stay connected to the wifi after it's finished.
You've really screwed up this time.
โ03-13-2025 05:36 PM
Agree! I hope they will give us an update about the fix on Google
โ03-13-2025 05:15 PM
Hola, soy de Chile y tengo un Chromecast NC2-6A5, que desde el domingo reciรฉn pasado no lo he logrado volver vincular a mi televisor, por favor, necesito orientaciรณn para poder volver a utilizarlo, dado que lo reiniciรฉ. Muchas gracias de antemano.
โ03-13-2025 05:18 PM
I reserved my Chromecast gen 2. How will you inform your client about the fix? I do not want to come here each day. Do you have an expected date for resolution
โ03-13-2025 05:19 PM
Minha TV estรก ligando sozinha, e ainda assim nao consigo configurar meu chromecast. Pelo amor da deusa, resolvam isso o quanto antes!! Ou pelo menos nos deem um prazo mais acertado!
โ03-13-2025 05:20 PM
Espero que a Google respeite as pessoas que confiaram no produto oferecido e resolvam o problema o mais rรกpido possรญvel
โ03-13-2025 05:22 PM
I can't even cast at all
โ03-13-2025 05:24 PM
Meus dois dispositivos estรฃo com problema. O Google jรก nรฃo รฉ a mesma,
โ03-13-2025 05:26 PM
Restablecรญ la configuraciรณn de fรกbrica. Me pueden avisar cuando se arregle?