Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jeidy]

J’ai fait un parametrage usine 

[johnnyzero2]

-> So do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Al940723-juli]

Verkar som Google har åtgärdat problemet men sen står det att enheter måste vara kopplade för att få uppdateringen! Vilka enheter då?

[RATM]

I'm afraid we have heard "reset your device" too often, so I expect most of us will have to wait for that issue to resolve as well 🤦‍♀️

[johnnyzero2]

-> No need to wait, here's the fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Rasecalvarado]

Si ya lo restableci de fabrica

[johnnyzero2]

-> Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[mizuki]

周知遅くないですか？自分だけバグ起きてるかと思ってリセットしてしまいました。。

[johnnyzero2]

To receive the firmware update fix, you'll first need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[jstevensog]

Thanks, but the link gives me nothing. Cheers

[johnnyzero2]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[jstevensog]

BTW, my Chromecast was not factory reset. It was just turned off when the TV was off 

[Francoise]

Oui je faisais un test dans une autre pièce ce matin juste pour voir si il y avait des news. 

Je suis devant ma télé et je viens de réessayer et cela ne fonctionne toujours pas

[Perez1]

 bonjour Idem pour moi 

[のぶ]

新しいのに無償で交換してくれよ　使えないだろ

[Thays_Regina]

Olá, estou enfrentando um problema irritante, que é o meu Google Chromecast não conseguir ser autenticado pelo Google Home, mesmo depois de executar várias redefinições de fábrica. Espero que isso possa resolver o problema, mas infelizmente não resolveu. Preciso muito de ajuda.

[Jeovanevs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jeovanevs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[Sandro25Santos]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[NahirAgus]

Que hacemos si restablecimos la configuración de fábrica 

[johnnyzero2]

*This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

Para volver a configurarlo sin que salga el error de  autenticidad, solo tienes que cambiar la fecha antes del 9 de marzo.. configuras el chromecast para que se que se conecte a red. No se puede puede enviar contenido despues pero esta conectado para que reciba la actualizacion 

[Fando]

Como se que esta conectado si no se conecta a internet? O al menos eso parece no me aparece el "habitacion principal" arriba que era la ubicacion que tenia antes ni el nombre de mi wi-fi, como se que va a recibir la actualizacion?

[Ldr1987]

Não consigo configurar meu Chromecast, não conecta mais ao celular e nem a rede

[Jeovanevs]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[camilamorenah05]

Então é problema na central de vces né não no nossos aparelhos,pq estou uma semana já sem assistir por conta desse problema infelizmente!

[Ye2]

Hi,

I have trouble connecting my Chome Home to my TV, please help.

I used to put every day but now is giving me problems.

[Claudiaaassssss]

Hola, después de abrir la app home , crear una casa y encontrar el dispositivo Chromecast me sale un cartel que dice "NO SE PUDO AUTENTICAR TU CHROMECAST CONTACTATE CON support.google. con PARA OBTENER AYUDA"

Ya reinicie teléfono, wifi, televisor. No tengo VPN. No conecta ni con red 5.8 ni 2.4 

Alguien me puede ayudar por favor

[Marthalug]

Mismo error 

[Omarcin]

Hola, yo también tengo el mismo problema, alguien que pueda ayudar, por favor

Gracias

[Izra]

Mismo problema help!!!

[Iliana]

Mismo problema, me dice que no puede conectarse a la red 

[Valeria24]

Lo reinicie de fabrica y ahora no me deja hacer uso de mi chromcas 

[johnnyzero2]

*Do this...

l

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[kevzkurt16]

please update me when you fix the issue at your end...thank you

[Rodinei]

Reenicei o chromecast ,nao estou conseguindo conectar como faso?

[ELBIO]

Assim como várias pessoas preciso muito da ajuda de vcs para redefinir meu chromecast, se puderem me ajudar fico grato, dependo dele para espelhar os conteúdos em minha TV, e creio que como google e com o vasto conhecimento e sabedoria que tem, este problema é fácil de ser resolvido, fico no aguarde e muito obrigado 

[RobertoC_P]

Desde el pasado día 9 del presente mi Chromecast pérdida de acceso debido a que ya no contaba con licencia el producto, sé que están trabajando en esto pero quisiera saber qué va a pasar con los equipos que reiniciamos de fábrica los cuales ya no van a estar conectados a internet y no van a recibir la nueva licencia , quiero saber cómo lo voy a poder utilizar nuevamente .

Gracias 

[nemoguardian]

Desde anoche ya me funciona Chromecast. Yo había restablecido a valores de fábrica, pero no lo hagáis. Lo que hice es retrasar la fecha de mi tablet (lo preferí al móvil por repercusiones de automatismos de la domótica de la casa y otras apps) a un mes antes y después lo reinstalé, así t saltas la línea de comando de la expiración de licencia, y después simplemente esperé a que se cargara la actualización de google para el Chromecast (que es lo que tendréis que hacer los que no habéis restablecido a fábrica) y ya está. AHORA FALTA VER COMO NOS COMPENSAN LOS CASI 6 DÍAS CON SERVICIO. ¿Verdad señór Google? ¿cuentas de almacenamiento extendidas gratuitas, o geminí pro de por vida por la gran cagada? ¿Un porcentaje grande de descuento para otro producto?

[Shubhro]

Do we have a timeline on this at all? I got a streamer yesterday but that did not work as well... Thank heavens Officeworks has a 30 days return policy... might go the Apple way.. cannot waste a weekend over this...Honestly folks if its a global issue, the fix cannot take this long!!