Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Exactly. Here's some more detailed instructions:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Somasa01]

Hola, yo lo restauré de fábrica y no me funciona. Saben que podemos hacer?

[johnnyzero2]

-> This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[AgathaSm]

Qual tempo de reparo 

[Knoerens]

What plans are there for compensation?

[Waxwingsmedia]

IF YOU ALREADY FACTORY RESET YOUR DEVICE YOU CAN SET IT UP AND CONNECT IT TO YOUR WIFI AGAIN BY CHANGING THE DATE AND TIME IN YOUR PHONE TO MARCH 5th 2025 BEFORE INITIATING THE SETUP PROCESS. THIS WILL UNDO THE FACTORY RESET BUT THE DEVICE STILL WONT WORK UNTIL GOOGLE PUTS OUT AN UPDATE. 

[Petra1]

Funktioniert bei mir leider nicht!!

[yeltommo]

I can't even find my last reply. Anyway, I'm back to where I was. It seems that everything went fine. I see my CCA in devices, and it's not grayed out or described as offline, but I when I tap on it, it says "Not Available. Can't See Living Room Speaker on this WiFi network. Check that it's online and that your phone is on the same WiFi network." There's only one network that my phone and CCA can connect to, so being on different networks can't be the issue. But how am I supposed to confirm that my CCA is connected to wifi (which is apparently what I need to get the update) when I'm getting this "Not Available" message? 

 

 

[Poogirl]

When will my chromecast work ? My phone apps aee not casting to my TV, what happened please

[Coenf]

Information on how te re-setup the device would be appreciated!

[Mikael1]

Hi,  Please also adjust the possibility to group wireless loud speakers via chrome cast, google home.

This feature has stopped working for Sony SRS-x99 and SRS - x88 since 2 months. This is very annoying.

Br

Mikael

[Brio]

Jeu,

I have already reset my device, what are the instructions to set it back  and receive the up date ?

[NABOR1]

Ded not open my crome cast I reset also but not open...

[NABOR1]

How to open my crome cast

[pasqualinomare]

thank you, I already did a reset ..waiting for instructions. Best

[JackPe]

Already did factory reset the device of course. I think it's the last resort, technical trained people will do, if nothing works and everything else has been checked. Hope to receive proper instructions soon! Good luck with resolving this issue!

[meetarpit]

I have factory reset the device since there was no response from the support team.

[Mel11]

Not good enough! Fix it asap!! I cannot watch any streaming without it 

[VolkerHerd]

Wie und wann kommt die Lösung. Natürlich habe ich wie Beschrieben das Gerät zurückgesetzt als es sich nicht mehr verbunden hat. 

[Mel11]

You’re a multi million dollar company and your products go down. Shame on you. We require compensation 

[Justvibeevents]

I did a factory reset before I saw this message and now my chrome cast does not even let me connect to my home app when setting up z, to make the phone even. It’s shows chromecast 5662 on screen and on my phone when searching it on WiFi to set up says chromecast5562.b

[yeltommo]

How do I see the **bleep**ing most recent replies without tapping "Load more replies" until my finger falls off?

[JeanBiance]

Its working for me again !! Lets gooo

[SivaramaPandian]

Nice to hear. What are the steps you followed? Could you please share it?

[Classe]

I just waited, one started to work two days ago and the audio came back today!

[Wendyf]

Yesterday both chromecast was back in the Home app. Did'nt do anyting.

[Wendyf]

Same here!

[Deano24492]

This needs fixing ASAP, if we're still using 2nd gen devices, it proves we are loyal customers and take care of your product, so please take care of support more in the future !! 

[Voffla]

Inhave already reset what to do

[Susheel]

It's been these many days and still no solution. One learning from this is the customer service when buying Google products is almost null. No call or chat mechanism works. Infact if any people try to follow Google steps to resolve this issue then they end up resetting until they come to know that it's no more the valid approach. If all your products are meant to behave like this after support period then that's a serious issue.

[Alanders]

I moved home a few days ago with 5 Chromecast audio devices. I spent a few hours of valuable time trying to set up devices, struggling to figure out why they weren’t working. I wasn’t able to connect to new WiFi so reset them. Eventually found out issues were due to this Google fault. What a mess! Please inform those of us who reset our Chromecast audio devices, when can use them again.  Wish I had opted for a Sonos system now  😩

[Edd42]

Im so mad… of course Google did this on purpose we don’t own our devices anymore ! 

[AGZ]

Vuestro mensaje ha llegado muy tarde. Intentando solucionar el problema, lo que aparecía en vuestra página era precisamente eso y ya restablecí en mis dos dispositivos la configuración de fábrica. Ruego den una solución lo antes posible

[Cnr1]

I’ve reset both of mine, so will be needing guidance as to set them back up to receive the update. 

[Jocko6872]

I already factory reset mine before I saw this message.. I have 2 chromecast audios 

neither will connect to wifi 

[Edd42]

If you use your Cast with vlc Player and select it as renderer it still works .. Google Just removed Support from their Sites !!!!

[Samsam84]

Hi, I performed a factory reset on my device. What should I do then?

[RichardS83]

This is now fixes here, thanks !

I'm working in IT, looks like the cert "oopsy" happen even to the best of us 😄

[DanieleC11]

Obviously I did the factory reset. I'm really disappointed.

[Nestz]

I am paying for streaming services that I have been unable to use. Please fix ASAP. We are your customers!