Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ds55haw]

My only issue is having no sound i guess that's part of the issue ?

[Bingel]

I have 2 cc, one connected with wifi : not working

One connected via ethernet with cheap network adapter : works fine !

[ShoutOut]

Very slow and late to get an email notification about problem. Not impressed with google, another faceless uncontactable modern business.

[RobzillaRock]

If that's the case, mine is the only one; I am aware it's not responding and a waste of money to start with. I'll contact a friend tomorrow. He's way across town. His works just fine.

[Cindy6]

J'ai déjà réinitialiser les paramètres usine de mon Chromecast 

[lode]

Allemaal zeer onduidelijk en niet klantvriendelijk

Wanneer kan ik terug casten ?

[Raghavendraj200]

What is the ETA and when can we expect the services.  

[Snackpac12123]

The majority of people factory reset their devices BECAUSE 

Google,  failed to notify customers immediately, not to factory reset their devices....

Also, it has been mentioned Google was aware this was going to happen and did nothing to avoid it or mitigate damages. 

[Mac83]

When this issue will be fixed?

[Saq97]

Very bad service.

Didn't expect this from Google 

[Marco64]

I reset my Chromecast to factory settings yesterday... Too bad your message didn't arrive. How will I be notified of the new configuration?

[Cindy6]

J'aimerais aussi savoir comment être informé de la nouvelle configuration 

[Marco64]

Je ne sais vraiment pas comment ils vont faire pour nous avertir... Déjà que pour la panne nous n'avons pas reçu de communiquer...☹️

[UserPL]

Hello,

When can we expect a solution guys because it's taking a while?

[Grazi]

Ainda não liberaram a atualização? 

Agiliza pessoal, todos nós estamos precisamos urgentemente que o Chromecast volte a funcionar.

Respondam com prazo, por favor.

[Francoise]

Ce matin j'ai enfin réussi à synchroniser chromecast mais j'ai essayer de caster un contenu en vain, j'ai du partir travailler je réessaye ce soir 

[gg17]

replace all that got a gen 2  and can prove so with the latest standard one free of charge att google as good will

[Classe]

At last, mine are back

[SivaramaPandian]

Good to hear. What are the steps you followed? Could you please share it?

[nijuvictor]

What steps did you follow ?

[Lily0987]

I can't wait a moment. My family has lost precious time. I'm at the end of my patience.

[Javiera1]

Where are we receiving the instructions if we reset my device? 

[MalinLunde]

i have already factory reset my device.

[jimmib_78]

I could not connect and performed a factory reset. Trying to reconnect it says cannot verify device

[Anonymous]

Your email arrived yesterday. And by that time I had already switched 2 Chromecasts around and then reset them....😕

For a multi-million dollar company, your communication is an absolutley disgrace!

[sbn]

https://x.com/esbenvonb/status/1900470006866993157

[Anonymous]

And while I'm mentioning communication, How is it that you cannot tell your customers WHEN the fix will be released? I can only imagine that your programmers affraid of deadlines.

[Fixthisnow]

I hope you Guys wil fix the Problem. In the meantime read this

[jhruiz]

Yo tengo 2 Chromecast y los restablecí antes de leer ésto.

[Cnr1]

Hi everyone, I’ve just changed the date and time on my phone to the last time I could cast 8/03/2025, I’ve reconnected my chrome casts back to my internet and now awaiting the update from google, I hope this helps everyone that had already done a factory reset. 

[Elo62]

J'ai fait exactement la même chose ! En espérant que cela fonctionne ! Croisons les doigts ! 

[marinagvele]

I cant connect my tv with my phone because i can't put wi-fi in my tv

[Szezán]

Nagyon szeretlek drágám

[Oz17]

Hasta cuando????? 

[JNR]

Dear team,

I don't understand why you were not able to communicate this earlier? It has been 3 or 4 days now and the issue was immediately analyzed by the community. Users without knowledge (probably the majority of your users) didn't have a clue on what was going on. In future, communicatie early I would suggest.

Regards

Jonas

[Szezán]

Szeretlek kicsim

[Szezán]

Köszönöm 

[Fixthisnow]

Thanks Guys for rolling out the fix. In the meantime read this

[RyotaSaito]

もうリセットしてしまいました。

ごちゃごちゃわかりにくい説明文と、セッティングにするくらいなら、『リコール』扱いか、現在のモデル大幅値引き&無料配送位のサービスをやって下さい。Google規模の大メーカーなら、このくらいの事たやすく実行できると思います。(日本のクルマメーカーは、リコール扱いは無償でおこなってくれます)

[Aaditya]

my device promblem connect to TV but not display