Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ab2448]

What if it is not plugged in? I just now saw this, am at work, and it’s not plugged in. 

[Blanks]

Bonjour,

Quelle sera la solution proposée si une réinitialisation usine a été effectuée, et que nous rencontrons toujours un problème, comme vous évoquez, nous empêchant de reconfigurer notre chromecast ?

Merci pour votre retour.

Bien cordialement.

[SaifurMohsin]

Safe to do resets after the fix?

[Ab2448]

What happens if it is not plugged in? I am just now seeing this. This should be relayed to all costumers…I shouldn’t have to go on here to find it. 

[Gennaro51]

Speriamo dopo tutta questa attesa di ricevere un buono sconto per un futuro acquisto

[Stew2]

Ok just unplugged it to take the power off and left it for a minute then put it back into the usb and it’s now downing a update….

[GoldieLuna]

Llevo 2 días intentando  conectar chromecast  y no hay forma,por favor  solucionando lo antes posible,gracias

[Ej231]

Yay! I'm getting the update just now. 😊

[g222740]

Can you explain how you're receiving the update? I did the factory reset last night for both devices and still no update currently. I left both devices connected to my TV in on mode. I'm happy for u tho

[MFMCL]

Fixed yesterday evening. My Chromecast audio is working OK now.

[Stew2]

ok now back working after power off and on. Scotland U.K.

[Raf0]

Prossimi giorni....avvisare via mail gli utenti,  è  troppo difficile? 

[MFMCL]

My Chromecast audio is OK now.

[Jocki256]

that is the one that was the best thing 

[RMehta]

So need to keep device on and connected to wi-fi 24 hours ? Please clarify . Thanks

[NirmalyaLahiri]

My device got updated just few min ago. Now it working as before. I am from India (Timezone +5:30).

[AmauryS]

**bleep** you

[paulolourenco06]

Praticamente uma semana e nada de resolver, tá parecendo obra do governo 

[Rosa2]

Tienen un tiempo estimado para solucionar el problema de los Chromecast?

[Toni11]

I WAS TOLD TO FACTORY RESET THE FIRST DAY!! I AM STILL WITHOUT SERVICE!!

7 DAYS NOW!!! THIS IS BULLS**T!!!

VERY VERY UNHAPPY 

[Kasiayildiz2558]

Still not working here in Denmark 

[Smallllllj]

Thank you for getting me back up and running, you should try to trouble shoot quicker or be better prepared next time but grateful it's back on. Thanks 🙏🏻

[Anonymous]

Hi
Now Chromecast is working again, hooray 🙂

Thank you so much! //Mobbom42

[Geoffsgettingma]

It says mine is not connected to the net what do I do to connect it. It can't update if it's not connected

[Kasiayildiz2558]

Same here 

[TheMrs212]

I did the workaround fix first & that worked. (I had already done the factory reset)

Set you clock on your phone (in settings/general..) to 03/07/2025 , then unplug replug in your cc, & go to your Google home app & install the device as new. Enter your Wi-Fi . You once connected to WiFi your cc will update & the Google fix will work. Go back to your phone & change the date/ time back. It worked for me. Good luck !

[UlrichSchulz]

Hello Team, my Chromecast 1. Gen works perfectly after your update and does it‘s job. Thank you for the quick fix! You are doing awesome!! 😘

[Yogesh81]

Please do as early as possible.. 

[Bagsværd2025]

Well, none of my devices are showing up. This sucks - come on, Google, do better! And give us some real help. This is no way to treat your customers 

[Vanessasweeney5]

I cannot connect my TV chromecast.  What is taking so long?

[g999]

malheureusement j'ai réinitialisé ( usine) mon chromecast  2éme génération pouvez vous m'envoyer un mail pour m'indiquer comment reconfigurer mon appareil ; merci d'avance SALUTATIONS 

[Anonymous]

When will the problem be fixed??

[PedroAvellar]

Leia os comentários... 

[AndiJuth]

It's working again after an update of Google automatically.

[u2hertz]

For those that factory reset their device. I set my android phone manually to an earlier date than last sunday...i chose march 6th. Then I turned on my TV and chromecast and used google home to try and configure it...IT WORKED...you will be able to link it to your home wifi and then it did an update and long story short...IT'S WORKING AGAIN! Just remember to reset your phone to the current date and time.

[Fleur2006]

Pareil

[g222740]

THIS SOLUTION WORKED!!! As of the time of this post I'm back in the game on Chromecast. Thanks for this post u2hertz. I followed your directions to the letter and am streaming from my television. Salute

[Anonymous]

Hey guys!
I got the chromecast working now.
I set the clock back to March 8th on the device and then I did a factory reset on the chromecast.
It updated and when it was done with everything I turned off the TV and set it back to today's date on the device and restarted the device.
Went into google home on the device and then the chromecast was there.
Good luck friends!!!

[amicalmant]

Thanks for the tip! It worked for me too. 👏😀

[Pier]

Purtroppo ho ripristinato. Come potrò ricevere istruzioni su come procedere?