Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Marianamulata32]

Hola grupo....ya se soluciono el problema en aquellos disposiivos que no se reiniciaron de fabrica. Gracias...pero otro dispositivo que tengo lo reinicie de fabrica y no me deja conectarlo aguardo solucion..GRACIASSS

[johnnyzero2]

Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[etxkng]

I did the factory reset.

Waiting for your solution

[johnnyzero2]

Here it is:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Joe37]

Wtf i am unable to use my chromecast already for a week! Did a reset and nothing works. When is this issue fixed??

[johnnyzero2]

**Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[etxkng]

Thanks, works fine for me.🌹

[johnnyzero2]

Read the pinned status update at the top of this page.

Since you've already done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

After helping thousands of users here on this forum, I just now received the update myself. All good again. Psyched!

Also, I can confirm that power cycling (plugging/unplugging) seemed to provoke the update.

[JJ-27]

si le Chromecast était à nouveau détecté, il suffit de le garder branché sur secteur (pas forcément sur l’appareil avec lequel il doit jouer) ; la mise à jour s’est faite en mon absence 

[AndiJuth]

It's working again after turn and an update of Google automatically. Thanks 

[Geosantos]

The biggest big tech in the world has a problem with its own equipment that needs a long time to be solved. Absurd! We are all clown!

[u2hertz]

For those that factory reset their device.  I set my android phone manually to an earlier date than last sunday...i chose march 6th.  Then I turned on my TV and chromecast and used google home to try and configure it...IT WORKED...you will be able to link it to your home wifi and then it did an update and long story short...IT'S WORKING AGAIN!  Just remember to reset your phone to the current date and time. 

[Hotrod9974]

I tried this didn't work 

[Juliana67]

Tem previsão? Já faz quase uma semana isso 

[johnnyzero2]

**Read the status update pinned at the top of this page.

[dm24691]

The update has fixed the issue for us, thanks.

[Mastrogabriello]

In which country? Didn't have to do anything? No reset?

[xaps]

Chromecast audio working again just now!!!

[Mastrogabriello]

In which country? Didn't have to do anything? No reset?

[AntB]

This is most definitely a worldwide problem, I'm in South Africa, but I've seen Scotland, England, and lots of strange languages on this thread, so I'm guessing it's affecting 10's or 100's of millions of users worldwide! Shame on you Google, you're as useless as that orange turd with his mail order bride running your **bleep**hole of a country, yip the **bleep**ty old US of A!

[Exdopearch]

I already tried the factory reset.  What else did you expect the tens of thousands of users to do after the dongle failed?  Please advise. I hope you have a fix for this for those of us who performed the factory reset.

[johnnyzero2]

    Here it is:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Thanks 👍 👍 👍 

[Marianamulata32]

Debes primero configurar manualmente tu dispositivo a una fecha anterior al 9 de marzo. Luego ir a Google home y confirguar y luego una vez actualizado para volver a transmitir debes volver a modificar la fecha a la actual y listo..vuelve la magia.. si tienes iPhone no se si puedas cambiar la fecha. Consigue algún dispositivo android para la.configuracion

[Edo2]

Zona Grecia il mio cc ha iniziato a funzionare, mi raccomando Google se dovesse succedere un altro problema comunicate prima grazie 

[FPalmqvist]

Note that you need to restart your device for the update to take effect. My CC Audio is back in business!

[Hotrod9974]

Restart it even if U factory reset it 

[mkeolver]

If you factory reset it try factory resetting it again now, just did the same with my Gen 2 Chromecast and it's working again.

[Flaviosilva]

Boa tarde, entendo que teve um problema mas só recebi o comunicado depois que restaurei o meu aparelho, gostaria de auxilio para reconfigurar 

[johnnyzero2]

        Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[AnaMaria121]

Não sabia que o problema era mundial e restaurei padrão de fábrica e agora ? 

[johnnyzero2]

   Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Pequignet]

Merci pour l'info ok pour mise a jour pour non réinitialisation usine!!! Bravo!!! Mais j'ai un Chromecast réinitialiser usine..ne fonctionne pas,j'attends instructions de votre part merci cordialement courage 

[Anonymous]

Ahora configura y me funciona perfectamente!!

[Anonymous]

Como lo hiciste?

[Xogaze]

What clock thing? Iv been trying to reset everything to make it work, still not working 

[johnnyzero2]

Easy fix. Just do this and you'll be good:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Chris7Bam]

 I had done a factory reset on my chromecast to try and fix issues.

I have just changed the date on my phone  back to Saturday the 8th of March. I was then able to reinstall and get the latest update. 

It's now working as it should.

[Jems55]

How change date in phone can able to reinstall and get the latest update