Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[RedFrk]

Is this impacting JBL Link speakers as well?  My 3 chromecast audios are all offline and still haven't received the fix, but also my JBL Link 10 speaker that supports chromecast casting.

[Jenzeiner]

I’m disabled and in my haste, I can’t recall if I did a factory reset. How can I tell?

[johnnyzero2]

You normally do a factory reset by long-pressing the button on the Chromecast itself. Do you remember doing that? 🙂

[Anonymous]

I had to unplug and reconnect my device before the update began installing. All's well after that

[g222740]

Interesting. Are u in the U.S.? I plugged and unplugged all last night still no update 😀

[Simon1er]

Please let us know when this first deployment phase is completed from your point of view.  I didn't factory reset my chromecast, but it doesn't seem to be connected to the network anymore.  I have a real doubt that this fix will work for me.

[johnnyzero2]

If you didn't factory reset your chromecast, it should still be connected to your Wi-Fi network, even if the Google Home app (misleadingly) says that it's "Offline". It's only "offline" from the app's point of view because it can't connect to it due to the authentication bug.

If you really want to make sure, you should be able to go into your router's setup page and see if the Chromecast is listed among the connected devices.

[Tym59]

Pour moi ça refonctionne, j'ai mis une date sur mon téléphone antérieur comme le 05 mars, j'ai réinstalle via home en remettant le réseau Wi-Fi 2.4g disponible, il a suffit ensuite de couper l'alimentation du Googlecast2, relancer,  et j'ai vu une annonce de mise à   jour apparaître... il suffit de laisser faire en patientant un peu, et ça refonctionne normalement, bravo google d'avoir sauvé ce vénérable petit équipement 😉

[earlgrey]

I think that Google & Co are becoming way too entitled. DO NOT TOUCH the hardware which I own. If I want to update the firmware then I will do so. Get the F*** out of my devices.

[johnnyzero2]

Okay, so you don't want the firmware fix that they started rolling out yesterday? 🙂

[earlgrey]

Johnny Smarty, do you want to work on your reading comprehension, or do I need to spell out the semantics of my previous message? Or maybe you are just too young to understand what I was saying, being addicted to algo feeds and auto updates, considering this as "the new normal"...

[David1701]

Is there any further updates?The Chromecast are the main device for entertainment in my home

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday.

[Chantal-25]

Merci beaucoup j’ai suivi vos recommandations et tout fonctionne musique et vidéos 😌👍

[Casarrubia66]

Por desgracia, fue lo primero que hice el domingo. Resetear y restaurar a la configuración de fabrica

[johnnyzero2]

Not the end of the world. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Carlosgote]

Mucho estan tardando ya para corregir una fallo que han generado ellos mismos creando las licencias limitadas a 10 años cuando crearon el Chromecast. Cuanta gente hay trabajando en el error?. 1 persona?. Muy mal!.

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday.

[Anonymous]

What is the ETA for fix if a factory reset was already performed on the device?

[johnnyzero2]

It's here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Mismarlof]

I have reset my Chromecast. What do I do then? For how long time do you think this is going to be broken?

[johnnyzero2]

** Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[EugeneSko]

Finally FIXED

Just got the update and now everything works great!

Turn on the device and keep it connected to the network. You will see the update message soon.

For those who did a factory reset, use the trick to set the date to March 8th or earlier on your mobile device (you can change it back later) and reconnect (add as a new device) the Chromecast to Wi-Fi to get the update.

It's Friday! 😎

[Age7]

Acabo de desenchufarlo y volver a conectarlo y ha comenzado a actualizarse. Se ha reiniciado y.... Parece que ya funciona!!!!!

[Koalia]

Hi ! Before reading this message I've already performed the reset....

What can I do to make it work ? 

Thanks for your answer ☺️

[Marianamulata32]

Para todas las personas que restablecieron los valores de fábrica y se están asustando y preguntan "¿qué hago ahora?":

1)  Establezca temporalmente  la fecha en su teléfono inteligente (o tableta) al 8 de marzo o antes.

2) Usa la app Google Home para volver a configurar tu Chromecast. Seguirás sin poder transmitir y el dispositivo aparecerá en gris en la app Google Home, pero no hay problema. También puedes volver a configurar la fecha y hora de tu teléfono a Automático.

3) Siéntese y espere a que se instale la actualización de firmware de Google.

Supuestamente será un lanzamiento gradual, por lo que la actualización de firmware podría tardar varios días en llegar a tu dispositivo. Paciencia.

[NedDefiance]

Go back to the top of this page. Look at the second paragraph. 

Do not factory reset your device

[Faiz1]

What can I do if I did a factory reset? And the chromecast isn’t available in the Google Home App?  

[Marianamulata32]

For all the factory reset people who are freaking out and asking "what do I do now?":

1) Temporarily set the date on your smartphone (or tablet) to March 8 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed.

Supposedly it's going to be a phased rollout, so it could take as long as several days for the firmware update to hit your device. Patience.

[Kumar12345]

How long do I have to wait please tell me something about it 

[Bagsværd2025]

Ok so it has been several days now - I am fully reliant on my Chromecast devices as I stream all content. When the f*** are you going to tell all of us what to do to get our casting back?

[BlueBox]

I already did factory reset, it’s not my problem that the device has factory reset button !!!!

[Jeff_Wags]

If you have already factory reset your devices and are now unable to complete setup, setting up the Chromecast with the phone's date manually set to before March 9, 2025. This worked for me. Then leave the device alone while google pushes out the new certificate.

[johnnyzero2]

Easy fix. Just do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jeff_Wags]

If you have already factory reset your devices and are now unable to complete setup, setting up the Chromecast with the phone's date manually set to before March 9, 2025. This worked for me. Then leave the device alone while google pushes out the new certificate.

After adjusting my date on my phone, re-adding the chromecast audio, changing my date back on my phone I am able to cast to my google audio without issue. Not sure if my device just picked up the updated certificate as it connected back on the network or if I just have good luck in this moment. Time will tell if it holds over the next few days of casting. Good luck!

[BlueBox]

Thank you, that worked for me 👍

[Bbercea]

This really helped. Thank you!

[Dk73731]

Please do needful,I had already done factory reset.

Many time tried but still facing problem to connect with device.

[johnnyzero2]

*Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Fleur2006]

Mettre votre téléphone à une date comme le 8 mars soit avant le bug, puis finissez de configurer avec Google Home. La mise à jour se fera ensuite automatiquement