Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Mayanicholas]

There’s always an issue with these cameras

[Anonymous]

What is the eta for this fix ,if someone already done the factory reset?

[Fleur2006]

Je l'avais fait avant de voir qu'il ne fallait pas le faire ici comme beaucoup de monde et en mettant mon cellulaire au 8 mars j'ai pu reconfigurer avec succès le chromecast et je peux diffuser depuis aujourd'hui seulement donc le correctif a été fait.

[oscarg40]

I have 2 devices that are not working, unfortunately I already factory reset one of them. Thank you for the update 

[Fleur2006]

Hourra c'est revenu même avec la réinitialisation usine que j'avais faite. Merci

[JS121]

Hi, I am receiving the error message below:

“Bedroom TV TV may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone’s privacy settings. Then try again”

is this related to the issue regarding 2nd gen chromaecasta?

[Silvacarlosfern]

Obrigado 

[TCarl]

What is the status of the fix?

[Imeldatan]

We can not open our chromecast

[Jim24]

Thank you for the update. We have 4 Chromecast devices in our home. One I did not factory reset. It was able to grab the update and is now working perfectly. The other 3 which I did perform a factory reset on are still unable to connect. Now wishing I had not done that :-(. Hoping you can get us the instructions to fix that soon! Thanks for your attention to this problem.

[AnnuSimpi]

Hurrah!!!
Thank You, Google from India !!!
My Chromecast Device is back in order and I can Stream Videos as earlier. I am happy and thankful to Google.
Here is what happened and how it got resolved.

First things First, The issue was resolved only due to the update sent automatically by Google. So NO trick needs to be followed.

NOTE: I did a factory reset and managed to reconnect the Chromecast by charing phone date on 10th March

History:::
1. My ten-year-old Chromecast stopped working on 9th March, showing Outdated Firmware.
2.  I did a factory reset on 10th March, and the device went out of sync, i.e. offline
3. Further I was able to connect the device online using the Google Home App by changing the Android Device Date Manually to 7th March
4. After reconnecting, the wallpaper started showing on TV with Time and Temperature but at Google Home app was showing the device Offline and the Outdated Firmware alert kept showing.
5. I kept waiting on Monday-Thursday for any solution but did nothing with the device setting, only I kept checking for an auto fix.
6. Finally, today Morning at 8:50 IST, I got an automatic update from Google and the screen showed updating, but it remained failed on Start at update 0%
7. I kept checking throughout the day and got another TWO updates during switching off on the TV and Decice, both updates failed at 0%
8. FINALLY, just a few minutes back, at 10:10 PM IST, I got another update, that reached to 100%, device restarted with a message, and after restarting, Google Screen with a progress bar, and finally the Screensaver with Time.
9. I connected the YouTube video, and YESSS, it is playing, further I checked the device at Google Home App, and it is showing ONLINE now.

Yes, Google, it is done, and the issue is FIXED, even though I did the factory reset.

Thanks again

[sbharvey374]

The Google roll out works as https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/682576 described it would.   You need to get your device back out of reset and idling with a valid ip address.  Once you do that then, your device will be updated.  The device must phone home to google on timed basis, with this update the google sees your device and must perform a query and downloads their revised certificate on your device.   The key take away it has to be on your local network not in factory reset.

If you are still waiting, you can see if your device has a valid Certificate by using a web browser to look at the address your device has on your network, you can get this from your Wireless router if you log into it.   I was able to get mine via my Linux Server Router. 

Web url: <Your Local Network Address>:8443 
A Unix / Linux command that can be used if available on your router
openssl s_client -showcerts -connect <Your Local Network Address>:8443

[Clolorusso]

It works now

[Jr8uup]

Seriously did anyone not factory reset theirs after rebooting, and unplugging several times? Unless you've never done it and people that have owned one for a decade I'm sure have had to factory reset theirs at least once the percentage of people that didn't has to be under 5% and I might be high. Can I see those numbers?

[C55]

i seem to have done a factory reset - when will instructions come to fix the problem?

[sunoarun]

When can I expect my Google Chromecast device to be up and running and please share the steps I need to follow. It has been very frustrating 

[jinnkaka]

It's working again! Really appreciate Google fixing the issue. Please make sure these devices run for a very, very long time. Chromecasts are one of the most innovative and fantastic devices ever made. I would be devastated if it were to stop working indefinitely. 

[Aicirtap]

We are up and running again in Denmark. But only the one chromecast I didn't reset.

The one I did reset is not working. 

[pamoun1110]

I did this and it worked.

https://youtu.be/mvSpJqDk-Is?si=YM57zzZl6Ouyx3bo

[Imai]

No next steps yet?

[Nik1486]

I got the update for chromecast gen 2. It started working. Thank you Google!

[Pat75]

Ho fatto il reset quasi subito, fatta la riconfigurazione come altre volte ma nell'ultimo passaggio appare dal telefono la scritta connesso per qualche secondo e poi la scritta: " il salotto potrebbe essere configurato ma non è stato possibile stabilire una connessione dal tuo iPhone. Assicurati di avere attivato l'accesso alla rete locale nelle impostazioni di privacy del dispositivo iPhone". Ho verificato e sì accesso attivato ma non si collega comunque alla rete wifi....la rete è unica e nn è cambiata e fino al 9 marzo era collegata  e funzionava come sempre la Chormcast.

[Jpx33260]

Je ne sais pas trop quoi faire ...j'ai réinitialise ...fallait pas ? Pouvez vous m'aider et pourquoi pas par mail ?

[lektor_audio]

12 hours ago it was not working. A while ago I checked to see if anything had changed and.... IT WORKS! I am very surprised because I had entered the factory settings and thought that was the end of it. However, I followed the method of Maciej Mensfeld, undoing the date etc. and everything is back to normal! Thank you Google team. It is now 14 March 2025, 17:07 GMT.

[Dax1970]

Fatto un riavvio (scollegato dalla corrente) e firmware aggiornato, tutto ok....!!!!

[Shikkkll]

What is ETA

seems like you gonna take years and now weekend your team must be take rest as don’t give **bleep** of our suffer??

[flaviaplanza87]

Eu acabei restaurando configuração de fabrica pq pensei que o problema era na minha rede de internet. Serei informada de uma solução para isso também? 

[Jdgone]

It work again

Merci ^^

[JSB123]

Thank you, I'm back up on Chromecast Audio after unplugging for 1 minute and reconnecting. Took a couple tries and then I saw that the update was coming in. I'd also previously done a factory reset, but followed other tips yesterday on setting my phone date back to load back on Google Home. 

All good now. Appreciate the support for Chromecast Audio!! 

[Vivek23]

When will you provide solution to fix it?

[Anonymous]

TODAY MY CHROMECAST WORKS AGAIN VERY WELL.

THANK YOU VERY MUCH...THAT S THE REASON GOOGLE IS ONE OF THE BEST COMPANIES IN THE WORLD.

APPLAUSES.🙌

[Anonymous]

So if you have already “factory reset” your Chromecast, what should you do now?

[kingraham]

All these people posting a link with the words "do this" and the link is a Page Not Found. LOL. Awful customer service on Google's part. You buy a product, it's supposed to work. You shouldn't have to worry about the manufacturer forgetting to update the certificate. How stupid is that?

[Chrisbear]

yEEhAH    iT.S ALL BACK 

[Bas3]

The Chromecast-update is coming through in The Netherlands, right now!!

So we all can stream again tonight!!😁👍👍👍

[Veloso]

So... Where and when it's the solution? Any answers to those questions?

[Chrisbear]

Just be patient, almost there. My Factory reset brick updated itself at 01:17 AWST  Thanks Google looks like we got there in the end,

[Katselija]

My Chromecast updated itself today (in Finland) and everything is OK. Nice.

[Sileticia]

Você está sendo o  irresponsáveis 

Com a qualidade do produto 

[DKaul]

Update is finally here, thanks google