Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[sbharvey374]

For the audio device I assume the issue is the same do this fix 
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[AndyHA]

I had m’y chromecast factory reset! 
I did the change of date trick, this put the device back online, streaming was still not working.
Now your fix has been deployed and the chromecast is now fully operational.

thanks 

[rgatsapm]

Lo habia restablecido a la configuracion de fabrica . No había visto la noticia que NO había que configurarlo de fabrica.

[johnnyzero2]

No worries. Easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Marga]

BI=♧

[Rale]

Still nothing? Almost one week and nothing.... I have restored  because I never would have thought that the problemas would be from Google...... This is very bad jocke...

[johnnyzero2]

I can't believe that Google still hasn't pinned this information to the top of this page, for all the thousands of folks like yourself who have done a factory reset.

In any case, it's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Barbara1969]

Fate presto 

[Rodge]

First my Chromecasts came online in the Home app but I still couldn't cast. After several restarts of Chromecast, phone and network router I could finally cast again! 🤘😎

[Henrique_Sakaue]

The first thing I did when it stopped working was trying to factory reset, as the troubleshooting instructions directed. Please provide instructions for factory reset devices as well. 

[Janus1]

Take a mobile and set date back to 2024. Start Home app and setup the chromecast. It will work, will update and connect

[HeidyC]

Please, I reset my device because I didn’t have this information. 

[johnnyzero2]

I can't believe that Google hasn't pinned this information to the top of this page, for all the thousands of folks who have aleeady done a factory reset.

In any case, it's a fairly easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[sbharvey374]

Try this fix:
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[thais2512Messia]

Olá, não foi solicitado nada pra mim,e como devo proceder?

[sbharvey374]

I am sorry this response is in English but try this fix:
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[seljukinha811]

Como ficou sabendo quando o meu receberá a atualização? Está dando erro na senha wi-fi,e não foi mudada a senha,já fiz de tudo pra fazer funcionar o aparelho,mas não mexi nas configurações originais de fabrica. Não volta a funcionar!!!!

[sbharvey374]

I am sorry this response is in English, but look at this fix:
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rbir]

Hello think I factory reset my device. What do I do now?

[johnnyzero2]

I can't believe that Google hasn't pinned this information to the top of this page, for all the folks who have done a factory reset.

In any case, it's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mkeolver]

At this point people should be able to factory reset it again and the Chromecast should work after completing the setup process, just did this with my Gen 2 Chromecast and now it's working as intended.

[Bmc76]

Had reset then disconnected mine before realising it was a general issue and now it won't reconnect to home. Please post advice when you get the fix sorted for that too. 

[johnnyzero2]

I can't believe that Google still hasn't pinned this information to the top of this page, for all the thousands of folks who have done a factory reset.

In any case, it's a fairly easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Madihakhalidof]

Change the date back to 8th March set google home 

close all apps 

change the date back to current 

it will connect 

and thanks me later 

I just did mine 

[Ahmed811]

Chromecast can’t sync with wifi

[Madihakhalidof]

It's working 

[Esda]

Android Hisense with second gen white remote. Only key that works is on off screen freezes after google shop announce clock works goes to ambient original and Google remote doesn't work. Is this a feature or bug! 

[Djuke]

Both of my Chromecast audio device did receive the update and are working again!

I had to reboot them in order to change their name and see other device information after the update.

[Herman2]

To get your Home app working again after factory reset, put the date March 1 in your phone, start Home and connect the device and subsequently put the date on automatic again. Worked great for my 2nd gen Chromecast. 

[timothyleckenby]

Count was blocked for no reason on to add to streaming to apps lockout 

[ThiagoPS]

Meu Chromecast 2 ainda continua sem funcionar ☹️

[Loppy]

And for those of us who have reset their device, how long do we have to wait?

[johnnyzero2]

I can't believe that Google hasn't pinned this information to the top of this page, for all the thousands of folks who have done a factory reset.

In any case, it's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ericat]

I've actually tried this but my Google home still doesn't pick up my chromecast.

[Blez]

Try force stop and delete cache on Home app. Turn wifi and bluetooth off on phone then back on again. Be close to the chromecast. Then Try again. Keep trying until it finds the chromecast. 

[EdUlloa]

Change the date on your mobile to march 7, then reset the device and it will be update. Then continue the standard configuration.

It works 

[Anonymous]

Ok can it be troubleshooting 

[Éri67]

Até quando vamos ter que esperar?!

São milhares de pessoas que fazem uso deste aparelho e estão a diaaas,sem conseguir conexão 

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday.

If you have done a factory reset, then you will need to do this procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Reprodrigues]

My chrome cast still is not working. Can you please assist us asap?