Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ilgar]

How will I be notifed about solution? My 2nd gen. Chromecast doesn't connect. Please contact to me and explain what to do. It isn't comfortable for My 2 years son watching from smartphone. 

[Bry_Smith]

Hi - I am still unable to activate my Chrome Cast.
I did perform the factory reset however I just tried to set up the chrome cast again with the up to date google home app but it keeps saying something went wrong and does not connect to the wifi.  

[Mayara2]

Tem uma previsão para normalizar?

[Camillaalf]

But my device is gone from Google home. I cannot check the firmware version nor can I install it again…

[Siofra]

I still can't connect. I did a factory reset and the latest version of Google home currently on app store isn't the version needed to fix the issue. Please advise

[Cortina]

Hola, he descargado para Android y para Ios la úlima versión y me sigue dando error no conecta no encuentra el Chromecast.

Por favor, me pueden dar las indicaciones para poder conectar al Chromecast.

Gracias

[ashleesmith130]

HI mother I don't want him to come to the hospital 🏥 I get 

[jmimac351]

Holy cow... this impacted MILLIONS of people.  In the meantime, I hooked up my old Apple TV with optical output.  I'd forgotten how seamlessly it connects to iOS without the glitch that Chromecast has with iOS.  

I no longer need my Chromecast Audio.  You actually helped me "Upgrade" to stuff I already own. 

[Igg]

First off, thanks to the team who fixed this issue my 2nd gen Chromecast. It's now working and I love using it.

Sadly though, it now has a new (perhaps resurface of an old bug) problem where even though I have YouTube premium on my phone (working as expected with no ads), when send to Chromecast, I get advertisements).

It wasn't doing this when it was working before your latest fix.

Is this the new normal?. I hope not ..

Sadly though

[Igg]

Update on my previous post:

Not sure why, but as of now there are no ads appearing when viewing YouTube premium on Chromecast.

All is good. Thank you Google!

[Ricardo8]

Hi can you tell me how long will this take to fix this problem thank you 

[amrzizo]

For those who want to run Chromecast, the solution is to watch this video.

https://youtu.be/QlTSKPNLTS8?si=j1rchr5rh2ksEdUe

https://github.com/sdex/ActivityManager/releases 

com.google.android.gms.cast.settings.CastSettingsCollapsingDebugAction

[Subij2025]

Subij2025

[Magot]

Muchas Gracias, no habla mucho espanole, pero is muy “helpful”. I never used my phone to cast before, and wonder why this is necessario ahora? Mucho gracias, otra vez!

[G89]

Está tendo notícias q o Chromecast voltou o meu até agora nada , preciso de uma solução.

[Cente]

la solución es demandar judicialmente

[Domejmar]

Ya se me instaló la actualización! Encendí la tele y salió automáticamente. En la app de Google Home me aparecía en gris la TV como si no estuviera conectada, pero no importó. 

 

[Virginie]

Bonjour, 

Depuis hier, j'essaye de caster un film. J'utilise l'application Google home et une chromecast branchée à mon téléviseur. De l'application Google home, ma chromecast est bien détectée, c'est lorsque je fais connexion à la chromecast que mon téléphone passe automatiquement en 5G et de ce fait, n'aboutit pas à la connexion puisqu'il faut que ça passe par le Wi-Fi. J'ai donc un message d'erreur qui apparaît « impossible de communiquer avec votre chromecast". J'ai tenté de l'obliger à passer par le Wi-Fi en enlevant les données mobiles mais rien n'y fait, il ne passe pas par le Wi-Fi donc le message d'erreur est identique. Lorsqu'il essaie de se connecter, j'ai un message en fond qui me dit "qu'il est possible que mon téléphone se déconnecte du Wi-Fi lors de la configuration" c'est exactement ce qu'il se passe mais il n'indique pas la procédure qui permettrait à mon téléphone de ne pas se déconnecter du Wi-Fi. Je suis bien en Wi-Fi. Je me suis déjà connectée à cette chromecast il y a plusieurs mois. J'ai eu Free au téléphone qui me dit qu'il n'y a pas de souci de son côté. Je suis connectée à d'autres appareils en Wi-Fi sans problème. Avez-vous une idée pour débloquer ma situation ? 

Un grand merci pour votre aide !

Virginie 

[Karl62]

Anche a me fa la stessa cosa..ha sempre funzionato da un po' di tempo mi dà problemi. Le ho provate di tutte..ma nulla..non risolvo più 

[Tommeke79]

Goedemorgen 👋🏻 

Zet de datum van je telefoon/tablet manueel naar bv 08 maart en start dan de installatie van je Chromecast. Tadaaa...

[Perpedal]

No earlier warning about reset to factory ? Warning came wednesday ???

5 days now !

Come on Google !

[johnnyzero2]

I can't believe that Google still hasn't pinned this information to the top of this page, for all the thousands of folks who have done a factory reset.

In any case, it's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

The link isn't accessible.

Fyi to all: If you performed a factory reset, you can still re-attach it to your "home". This will allow you to receive the new firmware with the updated CA certificate installed. Here's how: Using your device (e.g.: Android phone or whatever you have the Home App on), change the date to March 1st. Then add the new device to your home per normal. It will find it as a new device and it will connect to the network and internet again. Then it will get the new firmware when it rolls out. You're welcome 🙂

[Zomber]

Thank you so much, I did this and it fixed 2 of my Chromecasts. 

[Mauricio64]

Não funciona,é agora que avisam pra não redefinir 😡

[johnnyzero2]

If you have done a factory reset, then you just have to do this fairly simple procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Wrx94]

My chromecast came back to life today. I didn't do anything, just left it alone. It updated itself.

[SharlaB]

Is the problem fixed? Cause I cant connect. You wrote this monday, and It's friday now?

[jwsalim02]

try again today

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday.

If you have already done a factory reset, then you'll have to do this procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Nest75]

it is a silent fix, you will only know if you use Google home and try again

[jwsalim02]

Hi, all my  Google Chromecasts are fixed today. I had to go to GoogleHome to reset and update my devices. I did not factory reset mine when the problem started. Thank you for solving and please do not let this kind of issue ever happen again.

[Poncesantiago1]

Hello

Do you have any solution to this problem?

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday.

If you have done a factory reset, then you'll have to do this fairly simple procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[oropher]

IT WORKS AGAIN !! done nothing, tried just to know and... casting now YT to my audio chromecast (2nd gen i think)

[Bhaskaran]

Guys the update/fix is out. It is working fine now.

[AliciaGCH]

A día de hoy 14/02/25 a mí me sigue sin funcionar. Es correcto?

[Ort]

Para los q restablecieron de fabrica el Chrome cambien la fecha de su celular a 8 de marzo y vuelvan abrir la app de Home y configuren el dispositivo una vez configurado vuelvan a cambiar la fecha de su celular a la de hoy y esperen q se actualiza solo. Yo hice este paso anoche y hoy se actualizo solo ... 

[Jst5]

I spend hours trying to reconnect my Chromecast and on the phone with my internet provider : at least you could have made an announcement on the google home app. I pay for streaming services and now with this problem I’m paying for nothing, I’m not getting a new tv. At least you should know if an update is coming or if we should buy a new generation chromecast. 

[SBMB64]

I've been waiting patiently.  Since March 9.

Please give us updates on whether or not the issues are fixed?