Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[MattQ]

Same.  I was literally using my Chromecast Audio this morning to stream Spotify.
It looks like someone in the datacenter finally pulled the plug on Chromecast.  I know they ended the product in 2019 and said they'd keep releasing updates until September 2025 but it looks like a TLS security certificate on the device finally expired or something and they didn't update it to a new one.  Now we all throw them away because Google won't allow us to transition it to the OpenSource community and maintain it ourselves. What a waste.

[Shaykubi]

My chromecast worked all morning.  My show ended, and everything just froze.  I couldn't connect from any app.  Showed connection issue in Google home.  I manually factory reset.  It would find the chromecast, and the code would show on my tv, then an couldn't authenticate error popped up.  I deleted chrome from home, factory reset again.  Same issue.  I unplugged twice for over a minute.    Same thing.  Still won't authenticate. 

[lnarayan21]

Same for me...

[Liliane71]

My device is with the same issue.

[kt55]

Same thing happened to me today! Hoping someone replies with a fix

[Juliazedi]

Yeah it honestly seems like google is having some sort of issue, if all of our devices turned weird at once. Hopefully they’ll fix it during the evening 

[Liliane71]

wow! it´s like a blackout?!

[Sparkle]

Same here

[Shaykubi]

Yeah it sucks, but honestly,  I'm glad its not just me being **bleep** 😅

[supratim29d]

Issue is fixed. Please keep your TV on after connecting to your Chromcast. Google will push the update and system will automatically update and your Chromcast will start working after few restarts.

Thank you Google!

[Pat75]

il mio Chromcast non si connette e il televisore non è connesso ad Internet perciò come faccio a ricevere l'aggiornamento?

[Rosemilano]

• Ciao aggiorna l'app Google home, poi segui le istruzioni per connettere il Chromecast 

[Leedupreez]

Same here. Can someone give feedback on whats happening? 

[Ruizmario]

So it is not the device, it is s google problem? 

[Juliazedi]

It must be!! We’re all having the same issue and got it at the same time. Everyone seems to be disconnected from support-calls as well. Really badly handled from google. Will not repurachse if they don’t fix within 12 hours.

[ElBarry]

Me pasa lo mismo... Tocó comprar el roku

[LadywithSauce]

Oh I'll give them more than a few hours. But I won't buy a new Google product if they try to force me out of this one. 

[Pete90]

Da me a Torino Italia ieri ha funzionato fino alle 17 circa poi dopo un'ora non funzionava più e non c'è stato verso non sono granché ottimista 🤦🏻‍♂️

[Patty1234]

Same here. 

[Blackjackking]

Same here all of the sudden the Chromecast stop working 

[Reneen]

Det verkar vara över hela världen,jag är i Sverige och har problem med chrome Cast 

[zaneoc]

Same here.. what is going on??

[PL9]

Same here

[Morrigan007]

Same. Requested call, showed 35 minutes return time. Received call immediately, nobody available and disconnected. Send message option not available and x shows no response. Will they actually address/ fix this?

[da1man68]

Same here

[IT_Librarian]

Discovered my Chromecast had stopped being able to stream any of the apps I regularly use so I ran a quick factory reset to try to fix the issue. With I attempt to reconnect it I now experience an error with authentication.

 

[Pistolpaul]

Same for me ! Stupid product stopped working.. found a thread on Reddit but no fix so far ! 

[Parul]

I am getting the same issue tried resetting it again but getting this error 

[TzarLo]

Same here California 

[lnarayan21]

Same for me too...

[Pxrtyscene]

Same issue here, was using it about 2 hours ago and now it's just stopped. Did a factory reset and can't complete set up now as it can't authenticate 

[Carlos77]

Tbm estou tendo o mesmo problema com autenticação do Chromecast, alguém tem alguma solução?

[BaconWaffle]

Same as above, just stopped working and can't authenticate

[csiha28]

Same here.... A firware update seems to be the issue... Thank you Google !!!

[OS11]

I have the same problem 

[csabex]

Same here ! Google you killed all the devices in the world, thank you !!!

[Midoz]

Same issue seems like it is global issue 

[Bob_bob]

Ditto from Finland.

[Lcmokoto]

Adding myself to this issue. Google has to know there is a widespread issue right now.  Please roll back whatever broke things.  Please also have the integrity to acknowledge you are having issues to the people you make your money from.

[Veeej]

Same issue. Said the device was untrusted, factory reset and now it can't authenticate. Was working fine 1 hour ago. All three of my devices are offline now.