Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Cente]

BIEN, MUCHACHO... SI ESPERAN A GOOGLE SOLO VAN A TERMINAR ODIANDOLOS UN POCO MAS...

[Aglaurs]

Se demoran mucho para restablecer el producto. Avisaron tardíamente de no reiniciar de fabrica. Espero pronta resolución 

[johnnyzero2]

**If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Valcat]

And so what? How many time I'm expecting to wait the fixing of this f@cking problem? It's continuing one week yet

[johnnyzero2]

If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Karnage11]

Preciso de ajuda, meu chromecast ainda não funciona, tenho 2 aparelhos, um deles voltou a funcionar perfeitamente após a atualização e o outro não, me ajudem, por favor! Obrigado. 

[Cente]

CAMBIA A UNA FECHA ANTERIOR TIPO 7 DE MARZO

[Hopjeremy]

For folks who have already performed a factory reset.... Set your mobile device back to March 7th in your date and time setting. Ensure you uncheck "auto update date and time". Then open the Google Home app and tap on the + to add a new device. Your Chromecast should appear and setup as normal. Go back into your mobile device date and time setting and recheck the auto update date and time. Your Chromecast will have the latest firmware (audio is 1.56.467166) and that includes the certificate refresh needed to get your device back online.

[Maederj]

Almost a week and still no fix?! And that from a company like Google. I don't feel like I'm being taken seriously as a customer!!!!

[johnnyzero2]

***If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jessica23_]

Eu reiniciei meu Chromecast para as configurações originais, como faço para configurar novamente?

[johnnyzero2]

->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Charles12]

Espero que vcs consigam a solução pois sempre utilizei esse serviço e tinha plena satisfação. Agora a mais de uma semana sem está muito difícil espero resultados em breve.

Obrigado pela atenção e comprometimento...

[johnnyzero2]

 ***If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Daniamejo]

Ciao. Avete info per riavviare il Chromecast? Mi appare sempre la dicitura: non è possibile autenticare il Chromecast.  Grazie

[Guilherme26]

Eu resetei para os padrões de fabrica o que faço agora 

[johnnyzero2]

 ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mossel]

When you did an factory reset then set your device (like your smartphone) to date before expire date, update will run and problem is solved.

[johnnyzero2]

Exactly. More detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Nancy1085]

Ho cambiato l ora e sono riuscita a fare l aggiornamento. Ma ancora non riesco a trasmettere. Come mai?

[Hiram1972]

El problema es que antes de que surja la idea ya lo habia vuelto a modo de fabrica. Y ahora no funciona. Que me proponen como solucion. Sigo sin poder ver nada

[floreenciaml933]

Hola! Acá me dieron como solución cambiar la fecha del teléfono, cambiala al 1 de marzo y ahí configura tu Chromecast, a mi me funcionó, espero que te sirva, saludos!

[johnnyzero2]

Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Walesca]

Reiniciei meu chromecast e não consigo mais conectar ao wifi.

[johnnyzero2]

   **Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Lairac]

Por favor! Preciso assistir meus seriados!!!

[johnnyzero2]

**** If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Mariamkak96]

Please i want to connect the chromecast from my iphone from google home but its not connected its failed from 1 week

[johnnyzero2]

** If you are one of those users who performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Ella5]

I have factory reset my divice. And i cant connect it with my Google home app

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[80Hz]

I have two Chromecast audio devices that reconnected yesterday, but two that still haven't, and I can't configure them.
I haven't done a reset yet.

[80Hz]

Ok just power reboot and all it's Good! 

[Clarice_Guedes1]

Boa tarde! Eu restaurei as configurações originais do meu chromecast e não consigo configurar. O que preciso fazer???

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Emma-Jumeline]

Bonjour, mon Chromecast a été réinitialisé le jour du bug et je ne peux toujours pas le connecter alors que nous sommes samedi 15 mars je suis bien embêtée car sa va faire 1 semaine que je ne peux plus regarder la télé car ses mon seul moyen de regarder la télé.

Que puis-je faire ?

[Lmmariano]

Whats the time for correction?

[johnnyzero2]

Google started rolling out a firmware update fix a few days ago.

If you are one of those users who performed a factory reset, you'll need to do this to allow it to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Caio123]

O meu atualizou ontem 14/03/25 e voltou a funcionar. Hoje, 15/03 não consigo espelhar. Previsão para resolução do problema?

[Heloiza]

Espero que não demore, pois no dia já havia resetado.