Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

****Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Amity]

Can anyone tell me how to be able to tell if my Chromecast is working again. Or should I just keep trying to cast something until it does?

[Wilma2]

Yes i think so, can you See the chromecast as a device in the Home App?

[EdsonCunha]

Já restaurei as configurações de fabrica. O que posso fazer agora?

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Carla4]

HELP! My Chromcast was working well, but somehow it now says “your device was manufactured in a different country… can’t connect to WiFi” or something like that… I’ve tried EVERYTHING but it doesn’t work, please help 😕

[johnnyzero2]

**There is a known fix/workaround to recover from a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page!

Literally 90% of the people now posting here are saying "I've done a factory reset, now what can I do?" or "Any update on a fix for those who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wilson1946]

SET temporally your phone before 8 mar 2025 AND configure Chromecast. Ayer it Will work again

[Vrushali20155]

Did a factory reset and tried to setup the Chromecast but now It says" we couldn't authenticate your Chromecast"

What is this issue

[johnnyzero2]

*Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[VAGO]

HUGO CASTAÑON SORIANO

[Wilson1946]

SET temporally your phone before 8 mar 2025 AND configure Chromecast. Ayer it Will work again

[VAGO]

HUGO CASTAÑON SORIANO   

[VAGO]

hugo castaño soriano   

[MateuszKlotz]

Kozak 1234 Klotz 

[Manudo21]

Buenas soy de Costa Rica y reinicie el Cromecast de fábrica y no me deja usarlo mi correo electrónico #

[Mamakekhabi]

Can't connect with wifi 

[hemoata]

Authentication  issues won't connect  HELP AND CAN YOU HURRYUP ITS BEEN 3 DAYS ALREADY STILL NOT WORKING .

[johnnyzero2]

**** If you are one of those users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[johnnyzero2]

*** If you are one of those users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Sil63]

E quem restaurou de fábrica? Fiz isso, pois achei que era só fazer uma atualização, esperando resolverem logo,🙏

[johnnyzero2]

** If you are one of those users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wilson1946]

Pone la fecha en tu celular temporalmente antes del 8 Marzo y configuralo, después Google descarga la actualización en el equipo. Volvé el celular a fecha actual !!

[gingerbbm]

How will you let me know this is resolved?

[Wilson1946]

Use it

[johnnyzero2]

If you are one of those users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[angersonribeiro]

Eu redefinir o meu aparelho, assim que puder por favor passar como recuperar, pois estamos sem tv até isso voltar,

Obrigado!!!

[johnnyzero2]

  *Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[MateuszKlotz]

Mateusz Klotz 

[Wilson1946]

Pone la fecha antes del 8 Marzo en el celular y configura con Google Home el Chromecast, después deja encendido el TV y Google te lo actualiza

[Wilson1946]

Siempre tv encendido !!

[Carme]

Ja fa massa temps que dura això!!!! 

[johnnyzero2]

*Google issued a firmware update fix on Thursday. However, if you are one of those users who performed a factory reset, you'll need to do this to allow it to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Alex1978]

Ya lo restableci hace 6 dias

[johnnyzero2]

Google issued a firmware update fix on Thursday. However, if you are one of those users who performed a factory reset, you'll need to do this to allow it to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Lcastagna]

Cambiando la fecha en el teléfono/ tablet a una fecha anterior al 9/03 se conecta al Chromecast a través de Google Home, automáticamente baja la actualización con el problema resuelto y luego de que se reinicia se puede volver a configurar sin problema. Todo queda funcionando normal. Debes poner la fecha y hora en manual en el dispositivo que uses para enviar el contenido al Chromecast. Saludos y gracias!!!

[David73]

I have got Chromecast connected to the internet by using Mar 1 on my Ipad.

I successfully added the device that was not working before but it now shows as "not playing"  which means  I cannot get  Ambient mode to cast personal photo images. Chromecast is on (while light).

[johnnyzero2]

Sounds like you may not have received the firmware update fix yet. Try Power cycling your chromecast -  unplug/replug the power cable. Some have reported that will sort of "provoke" the update to be installed.

[Gwindalmir]

What about the first-gen Chromecast? I'm getting the same issue with that.

I was able to fix my factory reset of my 2nd gen by setting the date on my phone to the 8th, and it connected and downloaded the update. However my 1st gen is still just at the home screen, and doesn't show as connected in the home app, nor allows streaming.

To those saying it's discontinued: they stopped selling the hardware. That doesn't mean they stopped supporting software updates (the previously linked article even says so).

[MateuszKlotz]

Mateusz Klotz koza