Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Nathalybrand]

O que será feito para aparelhos já resetados?

[Hlennox]

When is chromecast  issue to be fixed?

[Hlennox]

When are you planning to fix problem

[Aneeq]

Hi

I have changed home internet password after this issue started. How I can connect my chromecast with new password?

[71660547aA]

I'm in troubles

[Zab]

Hi, do you have any update on case we performed factory reset? 

[Advsourav]

Hi, I have done the factory reset. So, problem still persists

[kanemari]

as someone who factory reset their device when it stopped working thinking it was a local issue rather than a google issue, I was initially unable to make the device (chromecast audio) rejoin Google Home - on my GS24 it failed to connect entirely, and iPad it connected initially and was able to join my wifi network but couldnt complete the join into Google Home. after I read it was a certificate expiry issue and that setting your phone to pre-March 9th prior to trying to add the device was rumored to work, I tried that and can confirm it does work. Set my phone manually to March 8th, went into Google Home and added it as per the normal steps. The device was able to rejoin my Google Home, and shortly after rejoining appeared to download an update and reset itself. Changed my phone back to the normal date/time and just cast music to it successfully.

[sad8th]

Must be a joke that it's a week and still no fix never been a more useless team

[llqq88]

Please send me a notice when I can fix the reset device. Thanks.

[Clauds04]

Any updates? Unfortunately, I didn't see your note until I Factory reseted my Chromecast due to changing WiFi and it wouldn't connect.

[DIMAS3]

Well I was fallowing the directions and it said to factory rest it and so I did, I don't know what to do now.Geez!

[Bbjlm5]

Is there an update on this issue yet?

[Advsourav]

Hi, I have done the factory reset. So, problem still persists.

 

[schoolgoodall]

Hasn’t worked for ours

[Rach123]

Hi, I performed a factory reset but I still can’t connect my Chromecast to Internet and Google Home, Can you provide information to Help me please, I need assistance with this as It is taking too much time!

thank you, Rachel

[Anonymous]

Es wäre langsam an der Zeit eine Lösung bereit zu stellen. Es kann ja wohl kaum sein das man in 7 Tagen dafür immer noch keine Lösung anbietet. 

Eigentlich sollte es Priorität haben es wieder zum laufen zu bringen. Oder mann will garnicht wirklich denn man verdient mit neuen Geräten ja auch Geld.

"Was lange hält, bringt kein Geld!"

Macht endlich was und bringt eine Lösung, langsam werde auch ich Sauer!

Besonders eine Anleitung für schon zurück gesetzte Geräte ist wichtig, denn wenn etwas nicht funktioniert macht man meistens als letzte Lösung einen Werksreset!!!

MFG beeilt euch bitte endlich etwas!!!

[Badgamer1967]

Poor communication should have sent out mass email or warning on Google homepage not to reset as its one of the things we're told to do when devices aren't working, yes my chromecast ultra still not working

[rgold]

I performed a factory reset per the help instructions before the original posting was up and am still unable to reconnect. 

[Grevling]

It's ridiculous that the solution relies upon not resetting your device when LITERALLY EVERY GOOGLE HELP ARTICLE TELLS YOU TO DO THAT. When can we expect a fix that lets us un-brick our devices that YOU broke? 

[Amoskeeto]

Ready and waiting for this fix thanks

[mehergandhi]

I am receiving a message on the Home App that "We couldn't authenticate your chrome cast" please contact support.

[mehergandhi]

I had done a factory reset of my chromecast 2nd Gen. and I am trying to setup the device on Home App and am gettting the message  "We couldn't authenticate your chrome cast" please contact support. Even my WIFI network is changed since I last used the chromecast 2 years back.

[AnonM393]

Has anyone had any luck re connecting their chrome cast? I still can’t get mine to work… almost a week later…

[Roccatag]

Me neither

[lucagiuli]

Purtroppo ancora non riesco a collegare il mio dispositivo Chromecast.

[Roccatag]

Neppure io tu che fai

[Cat2a]

Super ça a marché, merci merci 🙂

[Daviscalia]

When is the update for if you reset your chromecast?

[gr81life]

Help! Thank You 🙏 

[larrondoghislai]

Bonjour,

A l'heure actuelle, je n'arrive toujours pas à caster de mon ordinateur à la tv....j'ai le sigle triangle google et chromecast.com /setup affiché sur mon écran tv...que dois-je faire?

[Roccatag]

I reset my Chromecast to fabric because I was desperate. Now I turned it on off and the WiFi and change the date. Nothing is working. What am I supposed to do? Thanks may be buying a new one

[JesusIsLordLV]

Still waiting for a fix. The one Chromecast that I did not reset started working again yesterday, but the one that I did reset multiple times is still not working. 

[Trefiesj]

Hi, it has now been several days and I still can't use my chromecast. When will the fix come for those that completed a factory reset when trying to troubleshoot??

[CLIVO]

I can't stream. Plz sort this out plz 

[Eye-beard]

I came back to tell you that I did the factory reset and was waiting for the update which until today didn't come so I thought 🤔 hmm... let's rol back the time on the phone, disable auto time updates in settings > system > time. Set it sometime before March 2025. After that I was able to set up new device with the latest update.

Enjoy the streaming once again but the fact that big tech basically have a kill switch embeded in their devices we bought and own, gives me considerations about my future purchases from any big tech not just Google

[Trefiesj]

I can confirm this works

[Dilip1313]

Hi Team, can we know an update on the fix steps for the reset devices?

[Linnea1]

Repost from @johnnyzero2 

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Pradeep3125]

I did a factory reset the 1st day...