Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Pride79]

When can expect a fix to this problem. This is only way i have of casting to be able to watch tv so I'm paying for streaming services I can't even use rite now

[Manhatthien98]

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/695649

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Andrew_Quee]

Thanks Google, the patch worked perfectly.  See you in another ten years for a new certificate.

[JitSujittra]

We had performed a factory reset, please advise how to resolve.

[Manhatthien98]

• https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/695658

[aza1099]

Scroll down to Johnnyzero2's fix or my one. They both work . Rank the comments from newest to oldest to make your job easier 

[johnnyzero2]

>>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ambi1]

Se han demorado muchísimo. Estamos hablando de google no de un emprendimiento... me parece bastante sospechoso este "error".

[johnnyzero2]

 >>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Shopraket]

Thank you very much! Just got working again after a week

[Nathalialst]

Temos uma solução para os aparelhos resetados? Alguém já conseguiu conectar?

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[AndreFla90]

Eu não sabia, por isso restaurei de fábrica, poderia me ajudar no backup ou reconfiguração?!

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rudineir69]

I need help, because I already reset my Crhomecasr for factory.

[johnnyzero2]

 -->> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rtmaciano]

Hoje, reiniciei novamente o chromecast,  apenas tirei do wifi e coloquei novamente e funcionou.  Até que enfim está funcionando. 

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Daty]

Fiz os procedimentos de alterar hora, ele conectou wi-fi mas  antes de finalizar ele não termina a atualização. Como proceder? 

[Imbossy71]

Hello all! I'm new here. So I can't send this app to my TV? Sorry, I'm a layman. 

[johnnyzero2]

 > If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Renan12]

Precisamos passar por essa humilhação...? Realmente precisamos é processar o Google, por não dar uma solução para o ocorrido e o transtorno todo gerado.

[johnnyzero2]

>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[jjsp]

it is a shame at you

most people have reset the device

when will it be fixed?????

[johnnyzero2]

    >> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SanoLanO]

What works for me after a factory reset:

Set the phone’s date to 2025.03.01 and set up Chromecast as usual.

[JoeyLee]

My Chromecast started lagging on Saturday March 15. On Sunday, I can't get any of my subscriptions and YouTube keeps lagging with the rotating circle. Should I buy Roku or Firestick instead? Really enjoyed my Google service before.

[Ckiser300]

Please contact to Wi-Fi 

[johnnyzero2]

*** If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

***Google REALLY should pin this information to the top of this page.***

[MacarenaHutter]

Thank you so much! I did it and it really works! THANK YOU!

[Sc64]

Thank you!!! It worked. 

[Julia7]

Yo sigo esperando que me ayuden porque si restablecí la configuración de fábrica! Espero que tenga alguna solución! 

[johnnyzero2]

*** If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Marieeee]

Genial entonces. Estoy a la espera de una solución. Ya que restaure de fábrica varias veces y hasta lo borré de la app home.

Mi dispositivo es un chromecast 2da g

[johnnyzero2]

***** If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sgyt312]

I have already factory reset in this device.now ?

[Pavelardi]

I downloaded the latest update of Google Home and was able to reconnect my ChromecastAudio to my network. I had reset my device to factory settings but it still connected. 

[johnnyzero2]

I asssume you're referring to the iOS (iPhone) version of Home, since that looks like it was just updated today.

Is that correct?