Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[derherrc]

Hello. Thank you for supporting this issue. Unfortunately I cannot receive the update/version of Google Home app for my Android in Germany. It seems like Version 3.30.1.5 still is the latest available in the via Play Store?

[TriDork]

How do I download 3.30.1.6? Play store downloads 3.30.1.5, which is what I already had

[sohailkmh]

I talk to Google support yesterday they told me if you reset your Chromecast and have android phone you wont be able to fix the issue from android phone if you are outside USA. Google Home application update (3.30.1.6) for android is only available in US region but all iPhone get the fixed version of Google Home worldwide. i am based in New Zealand. Now you have two options.

1)  use any Iphone and install Google Home application and enable bluetooth and use Google Home to setup Chromecast and it will identify Chromecast device and help to connect it with home internet. As soon as Chromecast connected with internet, updated patch will be push and installed in Chromecast by Google and it will be work as it should .

2) second method if you have andriod phone, installed any VPN proxy application and connect with USA proxy and install Google Home  application version (3.30.1.6) from there . I personally did not test this option since option # 1 work for me perfectly.

Hope everyone should be able to use option# 1.

[ArdeeR]

Option 3: change the date on your android phone to March 8 and the Chromecast will update. Then change the date back to automatic time and date. This worked for me many other non American Android users. 

[QTurbo]

Can you please confirm if this applies to all Chromecast devices. I have a nest mini v1, Nest audio, Chromecast v1 and Chromecast audio. 

Do I need to do anything or will the updates push through automatically?

[Danielwise]

How do i update my google home app to The latest version when there is just the same old one on playstore?! 

[Parky68]

I downloaded Google Home on an iphone and it worked a charm.

[Oz17]

Cuando chingados quedara???!! 

[Parky68]

To the good folks at Google, thank you for your prompt fix of my once bricked and now operating Chromecast Audio dongle. You've made our family very happy. It is such an awesome wee puck that has performed admirably over the years. I guess an update that would enable gapless play is out of the question ;).

[Glor]

Buenos días ,no existe la actualización de la versión 3.30.16 en play store,he seguido todos los pasos y ninguna me funciona,espero que me contestéis,ya que es un fastidio,podríais a ver avisados y decir que se queda obsoleto,así ya para la próxima compra no compraré nadie de Google 

[Tiffa]

Followed your instructions no Wi-Fi connection, I Did reboot still no Wi-Fi connection, the Wi-Fi connection symbol comes on then fades away,  please advise on this very annoying issue

[Youstina]

I hope you can help me get my Chromecast working again, because I did a factory reset and it refuses to work again.

[Erp]

Hi guys, I have a Chromecast Ultra. I am in the process of migrating all my WiFi devices over from an old wiFi network to a new WiFi network (both WiFi networks still running now). 2 days ago I "forget network" my Chromcast Ultra to the old wiFi network. At that time I was not aware there was an issue as explained in this thread. I reset by Chromecast ultra at that time in an effort to connect it to my new WiFi network. Sometimes in the Google Home app I am able to detect the reset Chromecast Ultra, however when I try to connect it keeps coming up saying connection failed and to check my iPhone privacy settings to ensure Local Network is enabled. This setting is enabled in my iPhone settings. I have upgraded my Google Home app to the latest version (3.30.106) and am still receiving the failed to connect error message. Not sure what to do next. I have reset the Chromecast multiple times as well as powered off/on, together with changing WiFi networks and switching WiFi and Bluetooth off/on. Nothing has worked.

[alan_horton47]

Any idea how long 'a few days' is as I am still unable to get the latest version of Home ?

[Holag]

Hello, 

I did factory reset but the fix (3/17/25) isn't working for me. App is updated to 3.30.1.6 (Android) but get a new error message when setting the devices back up.

'

Connect to same Wi-Fi

Your Chromecast Audio was set up successfully but can't be found. Make sure that your mobile device and Chromecast Audio are on the same Wi-Fi network.

Turn off AP isolation If AP isolation is enabled on your Wi-Fi router, you will need to disable it. Learn more here." 

Can you give me a next step?

[Sallucy4]

I’ve similar problem only it’s from iOS , says connected the. Saying can’t connect via phone iphone WiFi broadband(home) to chrome cast ? 

[Monkeeee83]

Still no update 😕 

[effe_pi]

Sorry but I don't understand what to do in case of performing a factory reset. I have a chroma cast 2nd generation and the link takes me to normal settings.

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terugverdiend worden. 

Datum kan terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw. België 

[jnkujoy]

I'm still seeing "We couldn't authenticate your Chromecast" when I try to add my device to Google Home. This is getting to be real frustrating.

[UwUdictator19]

I got the same problem! I mean this **bleep** wasnt cheap either so hopefully they can fix this, 

[Maria30]

When do you expect to roll out the updates in Denmark? 

I have 2 Chromecasts Gen 2: 1 Factory reset, 1 Not. None of your fixes works yet, and there are no Google Home updates available yet. 

OS Android Version 13

[UwUdictator19]

Same in sweden, no updates yet...

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terugverdiend worden. 

Datum kan terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw

België

[Maria30]

Yeah thanks, but I rather just want to see the update done by Google

[Aleja31]

Hola... cuanto tiempo se espera que la actualización llegue a latinoamerica... más específicamente a Argentina..? 

[George180]

Hi - I reset my device to factory settings to try and fix the issue before I rec'd your later comms - I now cannot reset the device - i get to stage where the device connect to the wifi then it give me the message - "something went wrong, make sure you've enabled local network access in my iphone". The local network settings are set correctly. Please can you help me to re-establish my chromecast device to allow me to stream/cast again - this is all proving to be very frustrating!! Thank you, Jonathan Granger

[George180]

If you could email the fix id be grateful. Thanks Jonathan Granger

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terugverdiend worden. 

Datum kan terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw

België 

[Sallucy4]

I’m glad I’m not only one getting this message. This is hardship without the chromecast with kids 

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terug geverifieerd worden. 

Datum kan je terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw

België 

[PS10]

SAME!!

[Aeolos]

No! It is not solved yet!

Google Home app .1.6 updated.

24 hours passed.

And still no sound on my Chromecast with Google TV.

Are you ******* kidding with us?

More than a week without being able to use my Chromecast.

Where do we can pursue legal actions against this nonsense? Or make a formal complaint?

I am really disappointed.

[J1103]

Hallo 

Je smartphone datum op 8/3 zetten en opnieuw google home installeren.

Je chromecast zal terugverdiend worden. 

Datum kan je terugzetten naar de huidige datum. Dan geduld hebben tot hij volledig geupdate is. Kan snel maar ook een dag duren. Je chromecast zal terug werken als nieuw 

België 

[Heven]

Bonjour sa ne marche toujours pas pour j’ai  désinstalle et re installée Google Home toujours pas de mise a jour, est-ce que quelqu’un pourrait m’aider svp ? 

[Penny_]

Thankyou Google team for working so hard to fix this problem. Some people might say it should be done within a day without realising the time it takes to fix these kids of problems. I was one who factory reset my device through troubleshooting. Waiting an extra 2 days (also being in Australia roll outs were one day late since were in the future) 😂 This **bleep**ing sucked!!!! And do better for the future - but thankyou for prioritizing and fixing when you could have money grabbed which would have made half the world hate you.

[MattonP]

Hey! My iPhone only has IOS 15.8 and thus I canot update the Google home app. 
Can you send me a link to have the latest version of the app with old IOS? 

thanks a lot 

[Ducky60]

When will the app vesrion 3.30.1.6 be avilable at the app store ?

Google Home app version is still att previous version 3.30.1.5 in the Play Store

[nletford1]

This unfortunately still does not resolve the issue.

I have a Google Pixel 8 and the latest version of Google home is 3.30.1.5 - there is no option to update the Google home at to the newer version you mentioned.

What else can be done to restore the Chromecasts functionality 

[Mainardi]

All fixed with my 2 Chromecasts!