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Reproducción desde cromecast

Cuzzoandrea
Community Member

2 weeks ago

No puedo usar apps para reproducir en mi TV. 
como disney y hbo 

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1 REPLY 1

virnab
Community Specialist
Community Specialist

2 weeks ago - last edited a week ago

Hi Cuzzoandrea,

 

Thanks for posting in the community.

I understand that you’re having trouble casting apps like Disney+ and HBO Max to your TV with your Chromecast device. Don’t worry, help is here.

To help me figure out what's going on, could you tell me a bit more?

  • What is the color of the LED light on your Chromecast?
  • Are both your Chromecast and the device you're casting from connected to a 2.4 GHz or 5 GHz Wi-Fi network?
  • What's the Chromecast firmware version? You can use this article as a reference: Find your device’s firmware version.
  • What device are you trying to cast from (e.g., Android phone, iPhone, tablet, computer)?
  • Is the device you're casting from updated to its latest operating system version?
  • Are you using the latest version of the apps you're trying to stream (Disney+, HBO Max)?
  • Are you seeing any specific error messages on your TV or on the device you're casting from? If so, what do they say?
  • Have you been able to cast other apps successfully to your Chromecast, like YouTube?
  • Is the Cast button missing in one or multiple apps?
  • Is your router at a hotel, school, dorm, or business?

Please keep me updated!

 

Best regards,

Virna

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