Hi Cuzzoandrea,
Thanks for posting in the community.
I understand that you’re having trouble casting apps like Disney+ and HBO (Max) to your TV with your Chromecast device. I can imagine how inconvenient it is when you can’t enjoy content from your favorite apps. Don’t worry, help is here.
To help me figure out what's going on, could you tell me a bit more?
- What is the color of the LED light on your Chromecast?
- Are both your Chromecast and the device you're casting from connected to a 2.4 GHz or 5 GHz Wi-Fi network?
- What's the Chromecast firmware version? You can use this Google Help Center article as a reference: Find your device’s firmware version.
- What device are you trying to cast from (e.g., Android phone, iPhone, tablet, computer)?
- Is the device you're casting from updated to its latest operating system version?
- Are you using the latest version of the apps you're trying to stream (Disney+, HBO Max)?
- Are you seeing any specific error messages on your TV or on the device you're casting from? If so, what do they say?
- Have you been able to cast other apps successfully to your Chromecast, like YouTube?
- Is the Cast button missing in one or multiple apps?
- Is your router at a hotel, school, dorm, or business?
Please keep me updated!
Best regards,
Virna
