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Se cae la trasnmision del chromecast 3 con la nueva actualziacion de google chrome windows

Gabrielgamezat
Community Member

Hola buenas tardes, se tienen 3 chromecast 3  y se puso uno en cada tele, y en las 3 teles y con sus respectivos chromecast se cae la conexion o la transmision que hago con mi laptop con windows 11 y con otras laptops tambien y fue a raiz de la ultima actualizacion de la aplicacion de google chrome para windows que es la 137.xxx.xxxx cabe mencionar que con la version 136.xxx.xxxxxx si funcionaba perfectamente,

 

Gracias y Saludos. 

1 Recommended Answer

EduardoN
Community Specialist
Community Specialist

Hi there, 

 

Thank you for reaching out to our community! We understand the issues that have been occurring with various Chromecast models when trying to cast from the Google Chrome Browser on Windows 11.

The relevant team has taken charge of this issue. To resolve these problems, we recommend updating Google Chrome to version 137.0.7151.103/.104 for Windows, Mac, and Linux.

Please let me know if this suggestion was helpful.

 

Best regards,

Eduardo

View Recommended Answer in original post

45 REPLIES 45

itsthemole
Community Member

I have rebooted the streamer and still no good☹️  Alyn

JillG
Diamond Product Expert
Diamond Product Expert

Thanks for that info. I will check with our specialists about that Chrome v. and if there are any known issues surrounding casting.

Also, can you cast something like Youtube with a cast icon option? Are you casting a Chrome tab?

Always good idea to look at the basic troubleshooting...just in case and you may want to factory reset your Streamer.

I'll post back w/ any info shortly....

J

itsthemole
Community Member

The streamer was working perfectly UNTIL the last update, and as I have already said a first generation Chrome cast is still working. When I cast by icon or screen the content is of poor quality plus if I move the image it becomes blotchy  the old Chrome cast is perfect. Alyn

itsthemole
Community Member

I have just had an update today on the google 4k streamer and an update on the chromebook to Beta 138.0.7204.55  Now if I cast either a tab or a screen the picture plays or is displayed  for a few seconds then freezes and then drops back the the streamer's front page with the tv app icons. SO NO PROGRESS.

@JillG Hi Jill , I really need help for my problem as well  please

Green banner problem still havent fix since feb this year. 

EduardoN
Community Specialist
Community Specialist

Hi there!

 

Thank you for all the information received regarding this issue. To help us improve our services, I'd like to share a feedback form where you can provide more details about this problem.

 

Best regards,

Eduardo