Streamer flashing black randomly

[Crunchyice]

I have a Google Streamer and LG TV. The streamer replaced a Chromecast on the same tv.  When streaming from various services (Netflix, etc.) the screen will flash black momentarily. I disabled all Dolby Video options on the tv. 

Before I disabled Dolby Video it sometimes also flashed pink, so I guess this is a step on the right direction. 

The Chromecast never did this.  Any ideas?

For anyone who didn't see, please submit a ticket as in Virnab's post which I've also copied here: My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post.

[virnab · Accepted solution]

Hi Crunchyice, 

Thank you for your kind response.

I'm sorry to hear that your new Google TV Streamer 4K doesn't work with your new LG TV and only works with your old Samsung TV. I understand how frustrating it has been that after trying all the troubleshooting steps provided, it has not been possible to resolve the inconvenience. Please don’t give up; we are here to help you find a solution.

My team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna

[jonas740]

I ended up returning mine and went back to my Google TV Chromecast. 

Google should have done a better job with the unit for its price. 

[DavidPin]

I'm also having the same issue with LG TV but only black flickering. Maybe the 'firmware update' only fixes pink/purple! What a joke.

[BrianB619]

yep! I am still seeing the same intermittent flashing black screen on my LG C1 television the latest update as well.

[Blodstokk]

Same issue here.

Brand new TV Streamer connected to a 2018 Samsung TV that intermittently goes black for about a second.
It happens both in apps and even in Google TV Streamer settings menu. Audio keeps playing during these "blackouts".
I do believe it is somehow a refresh rate/frame rate issue.

I'm running my audio as Digital Out from the TV to an audio system, if that matters.

What i've tried that has not worked:
*Restarting/powercycling TV
*Restarting/powercycling Google TV Streamer
*Manually setting the resolution/hz (4K60Z, 4K59.94Hz)
*Setting the Frame Rate Matching to Always
*Setting the Frame Rate Matching to Never
*Setting the Frame Rate Matching to Seamless-Only
*Changing the Audio output to Dolby Digital (not plus)
*Changing the Audio output to PCM

None of these settings have helped.

The HDMI Cable/port that connects them is also used for a Steam Deck (i just switch them around when i want to play on the TV) and when i use the Steam Deck connected to the TV through a USB Hub i have zero display issues. HDR on, 4k60Hz resolution. The "black screen" issue does not ever appear when the Steam Deck is connected.

TV model is: SAMSUNG UE55NU6035KXXC 55" NU6035

I will fill in Virnabs form above, too.

[jonas740]

Well, it is a costly replacement for the Google TV Chromecast and how can you all of a sudden get this wrong Google?

But then again, the. Mediatek chipset have never really worked for me. 

I did return my unit in the end.