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Untrusted device

CesarTobias
Community Member

2 weeks ago

Any update for This topics. I'm still having the same problem. I've reset the Google Streamer several times, and it still fails. How can it go so many months without being fixed?

https://www.googlenestcommunity.com/t5/Streaming/Can-t-Cast-to-Google-TV-Streamer/td-p/707380

https://www.googlenestcommunity.com/t5/Streaming/Google-streamer-device-no-verified/td-p/706748

 

 

1 REPLY 1

sicsacol
Community Specialist
Community Specialist

a week ago - last edited a week ago

Hi @CesarTobias,

 

Thanks for reaching out to the community page. I'm sorry to hear that when you try to cast from your phone to your Google TV streamer, you get an error that prevents you from casting. I understand how inconvenient this must be, especially because you've already tried multiple troubleshooting steps from other community threads with no positive result. I appreciate the detailed information you've shared. Don't worry, I'm here to help.

Let's try these steps:

  • Go to Settings > System > About > System update on your Google TV streamer and check for any available updates. Please install them if prompted and restart your streamer device after the update is completed.

  • Once it's done, please try uninstalling and then reinstalling the streaming app where you're experiencing the casting error.

  • Also, try switching your Google TV streamer to a different HDMI port on your TV and then test it again.

If, after trying these steps, the issue continues, it would be a great next step to reach out to our live support team. They have access to more advanced tools and can provide you with more personalized assistance.

 

Cheers,
Jonathan

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