Why do only some apps let me cast?

[Cass2]

When I use my iPhone to cast Disney+ I can cast fine but I can’t cast for other apps like Spotify or Kayo- it tells me there are no devices discoverable. My partner has issues casting anything from his android.

[Ggg2]

Me and my partner are having the exact same issue! It is driving us mental!!!

[Jeran]

Hey there Cass2 and Ggg2,

I apologize for the late response, and thank you both for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out. Our Product Expert davidking created this helpful post, so go ahead and follow the troubleshooting steps listed and see if they resolve the problem. If you have trouble with any of the steps, let me know and I'll be able to help further.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Muddi]

Hi there,

How's it going with your Chromecast device? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Ggg2]

Still having trouble. Have tried all trouble shooting methods. When I go into the Google home app it tells me both devices are offline when they aren't.

[Muddi]

Hey Ggg2,

Thanks for coming back to us. To confirm, have you tried using a different phone/tablet to check if you have the same issue? Are you using a dual-band router? Also, could you share the troubleshooting steps that you've done?

Looking forward to your response.

Cheers,

Muddi

[Ggg2]

Hi. I have tried using multiple devices, uninstalling and reinstalling the apps, factory resetting the chromecast, resetting my internet modem, turned off mobile data, I don’t have a VPN but have ensured that my privacy settings are as suggested on the troubleshooting page, I have updated all devices operating systems, have the most up to date Google Home app, have rebooted all my devices. I tried to do it by the manual connection process but the Chromecast isn't appearing in my wifi networks.

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni

[Cass2]

I’ve tried the troubleshooting suggested and still having the same issue 

[Dan_A]

Hey there Cass2,

Appreciate the effort but, could you confirm what troubleshooting steps have you done so far? Which type of Chromecast do you have? Have you tried reinstalling the Spotify app from your phone to see if that makes a difference?

Let me know how it goes.

Best,

Dan

[Dan_A]

Hello folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Kind regards,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan