cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

CANCEL MY SUBSCRIPTION

pbraud
Community Member

Wednesday

I have tried for 3-YEARS to cancel this subscription.  I had 2-'Nest Cam Outdoor', I have no idea what platform was used, I haven't been able to use the product for years now.  I just do not want to be charged again....as I see it, I'm owed a lot of money.  I can't challenge with my credit card bc I have no way to prove I've attempted to cancel.  

I accidentally tripped across this option, I'll be surprised if I don't get a bot or some other absurd suggestion instead of receiving a cancellation confirmation. 

This fact that it is made so hard to do this, wreaks of lack of integrity and loyalty to your consumer base. Shame on the Board who supports this. 

Everyone, get on board and file a complaint with your BBB giving this a big fat F.  

0 Kudos
1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

Thursday

Hi @pbraud 

You're not talking to Google here, this community is predominately monitored by volunteer users.

  1. Go to Contact Us - Google Nest Help.
  2. Select a category / product family, and type in a brief description of the issue, then click "Next".
  3. Click "Other".
    1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
    2. If you're not signed into your Google account, you won't see the device selection dropdown.
  4. Enter the serial number of your device (if applicable), then click "Next step".
    1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
    2. If you're not signed into your Google account, you won't see this step.
  5. Review the available help resources, and if none resolve the issue, click "Next step".
  6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.
0 Kudos