Cancel My Subscription

[kaijf]

My subscription will not cancel no matter how many times i do it online. I have IOS so there is no way to do it through Google Store. Need it canceled and refunded!

[David_K · Accepted solution]

@kaijf 

If you purchased directly from Google Nest, cancel your subscription in the Google Store or in the Google Home app. You can find step by step instructions here:
Manage your Nest Aware subscription on the Google Store - Google Store Help

If you purchased through one of Google's partners, you'll need to contact that partner to cancel your subscription. For advice on how to tell if you purchased your subscription from a partner:
Manage your Nest Aware subscription purchased from a partner - Google Nest Help

If you still experience issues after trying those steps, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.