DOORBELL QUIT WORKING AND PEELING

[Macx]

I have been trying for months to get in touch with someone from Google/Nest. It’s so said that there is no one or talk to. I have read countless messages from community members and these post lead me to no one to talk to and I can’t talk to anyone still. Our doorbell had been cracking and peeling for a while now, and no, it is not in the direct sun; it’s on our porch iwhich has and awning and foyer so don’t give me that direct sun problem. It won’t work. I read where a lot of people have had to change all their Google products to Ring or to another company all together becuase they can’t get their new doorbells to configure to the Nest and Google app. WE WANT A REPLACEMENT DOORBELL PERIOD. WE BOUGHT THIS FROM LOWES AND LOWES SAYS WE HAVE TO CONTACT THE MANUFACTURER?  WE NEED GOOGLE NEST TO CALL US SO WE CAN RETURN YHIA PRODUCT.

[JuanCH]

Hi Macx,

Thanks for reaching out to the community! I'm sorry to hear that your Nest Doorbell has been cracking and peeling even though it's not exposed to direct sun. This is definitely not the experience we want you to have. I'd be glad to help!

The team would like to learn more about this behaviour. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Sincerely,
Juan