Dispute a charge

[maryrsmith]

I have not had Nest cameras for over 2 years and was recently charged $100 on my Visa Card. How do I get it removed?

[jenniffert]

Hi maryrsmith,

Thanks for posting in the community! I understand you were billed $100 despite not having any Nest Cameras for two years. No worries, I’d be happy to help you get this sorted out!

To better investigate this situation, I’d like to ask for a few details:

• Could you let me know which subscription you were charged for and if you had canceled it previously?
• Also, do you happen to remember where you originally purchased it?

I look forward to your reply.

Best regards,

Jenniffer