I’m being double charged

[ItsGigi]

I’ve been getting charged for a monthly subscription that I’m not using. I do however have one that I do use and get charged for monthly as well. I have called customer support numerous times and have been told it will get cancelled and refunded the one not being used. I have two email accounts and it’s billing the one I don’t use. 
is there higher up I can go to for immediate help now? This has gone on far too many months now. I need help please. 

[cjewell07]

I haven’t used it for years. It’s impossible to cancel so much so that it appears to be by design. I’ve been trying to cancel for 2 years. Today I got charged for an annual subscription. I just spoke with two representatives and now I have to wait 24 to 48 hours for a call back. All to cancel. It’s so ridiculous that it appears fraudulent. 

[Derickf]

Hi folks,

Thank you for posting in the community. I’m sorry to hear that you're being double-billed for your subscriptions; I understand how frustrating it is to deal with recurring charges, especially when you've already contacted support. I appreciate you clarifying that the charges are appearing on two different email accounts. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• What specific type of subscription are you being charged for?
• Could you please provide the case ID or case number from your previous interaction with support? (This allows me to look into the history of your request).
• Did you sign up for these subscriptions directly through Google or through a third party?
• When did the duplicate charges first begin appearing on your statements?

Note: For your security, please do not post any credit card numbers, bank details, or full email addresses here in the public community.

I'll be waiting for your reply.

Best regards,

Derick.

[ItsGigi]

Google Nest.

case number is 0-5188000040251.

Directly through Google.

Duplicate charges began October 2025 I believe.

[Derickf]

Hi there!

Thanks for providing that information. I have checked the case number, and it appears that one of our specialists is currently reviewing your case.

Please keep in mind that billing investigations can take a little longer to ensure we provide the most accurate resolution for your subscription charges. Our team will reach out to you directly via email as soon as there is an update.

Please keep an eye on your inbox for further details.

Best regards,

Derick.

[ItsGigi]

Thank you. Yes I’ve been keeping an eye on my email. This happened last time where I had to wait longer. The longer I waited the longer I never got a response. Then life happens. Then once again I notice the charges on my account being withdrawn. And I’m back to square one with reaching out to see why I’m still being charged. And it’s a continuous cycle of my concern not being taken care of.