Playback screen green on nest aware home camera

[valeriekelly31]

My nest  aware home camera has started showing a green playback screen. Has anyone had a similar issue and how did you resolve it?

TIA

[zoeuvre · Accepted solution]

Hi valeriekelly31, 

Oh noI I'm sorry to hear that your Nest Camera is displaying a green playback screen. Let me take a look at this for you. Kindly unplug the camera from its power source, wait 30 seconds, and plug the camera back in.

1. Check your camera's internet connection for poor or unstable conditions. If the issue persists, try resetting your router or connecting to a different network to see if it resolves the problem.
2. Go to your device's settings, navigate to "Apps" or "App Manager," and find the Nest app. Clearing cache and data will log you out of the app, so you'll need to sign in again.
3. Ensure you have the latest version of the Nest app installed on your device and update it from the app store, and check if the issue persists.
4. Restart your Nest Camera by disconnecting it to its power source, wait a few seconds, and then reconnect it. This can refresh the camera's settings and potentially resolve temporary issues causing the green playback screen.

I'll look forward to your response. 

Best,
Zoe