Refund please

[Calypso]

I cancelled my nest aware subscription months ago as I no longer use the nest doorbell. but I will still charge the yearly subscription. I filled out the help form and I’m still waiting for a call back. Can somebody please contact me to issue my refund. 

[David_K · Accepted solution]

Hi @Calypso 

To protect your privacy, we cannot help with account or billing related issues in this public community. If you've already filled out a contact form, we can't speed that up I'm afraid. If you want to try a different support option:

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.